At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Why join us? Our vision- we are building the worlds most admired and compelling brand ecosystem Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: Think without limits - Think fast, think fearlessly, and take the team with you Own it and back yourself - Own the basics, own your role and own the results Be relevant - Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description Reporting to the Group Head of Health & Safety you will provide administrative support to Retail teams and our Health & Safety team. Mitigating losses and holding a proactive approach to improving our safety standards, ensuring Frasers’ is safe place to work and visit. You will be part of an onsite Health and Safety team, so we are looking for an individual who has an eye for detail and can collaborate well with others. You need to be a self-motivated individual and able to demonstrate high levels of initiative, motivation and trust but also work closely with internal and external stakeholders. You do not need to have prior Health & Safety experience for this role - we are looking for an experienced Administrator who is willing to learn and use their initiative. Expect to be responsible for: Investigating accidents for all stores that are logged on the Accident reporting system Liaising with staff and customers via the phone and face to face, ensuring a polite, empathetic and professional manner Reviewing CCTV footage ensuring close attention to detail and patience Conducting training around accidents for Stores, Warehouse and new acquisitions Dealing with customer/employee complaints for all stores, web orders and the warehouse Investigating property claims and making payment for damages with third party companies Qualifications Prior experience in an administrative role and excellent customer facing skills Good working knowledge of Microsoft Office programs including Word and Excel etc Ability to work as part of a team, enthusiastic and willing to learn Strong interpersonal skills, able to communicate with both colleagues and customers showing empathy Basic Health & Safety knowledge or qualifications is advantageous Additional Information Along with your benefits package we also offer a wide range of perks for our colleagues: Reward, Recognition and Opportunities Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant. Frasers Festival – an event like no other Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more. CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business. Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. Employee Welfare Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free. Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.