End Date Saturday 04 January 2025 Salary Range £0 - £0 We support flexible working – click here for more information on flexible working options Flexible Working Options Job Share Job Description Summary. Job Description JOB TITLE: Branch Manager, Guernsey (on a permanent or secondment basis) SALARY: Competitive LOCATION(S): St Peter Port, Guernsey HOURS: Full Time About this opportunity Were seeking a driven, inspirational leader to join our team as a Branch Manager in Guernsey. This role involves motivating, coaching, and developing a team to help the Crown Dependencies and Britain prosper. You’ll proactively meet customers' needs and provide an excellent customer experience, including for our vulnerable customers. We’re looking for a manager who can lead their team to work together, ensuring fair outcomes and compliance while meeting customers' financial and service needs. Our Community Banking branches are an integral part of Lloyds Bank Corporate Markets, providing vital services to the Islands' communities. You’ll support and embed Lloyds Banking Group’s priorities, adhere to regulatory requirements, and be a role model of the Group Values, Behaviours, and Code of Responsibility. You'll be part of The Guernsey Community Bank Management Team, establishing relationships with colleagues and customers alike, and building great teams with a reputation for excellent local service. As a Branch Manager, you’ll be responsible for the operational management and resourcing of your branch(es); coaching your team to proactively grow, deepen, and retain customer relationships, helping customers on their digital journey to self-serve using expertise to deliver a consistent and seamless branch service experience. You’ll lead your team to work in partnership with key colleagues to identify and help our customers with their financial needs. You’ll work collaboratively with your team to build and grow your business, delivering an excellent customer experience by meeting and exceeding customer expectations. To work in Guernsey, you’ll need to hold a residency permit and right to work in Guernsey. Key Responsibilities Lead, coach, and develop your team to grow, deepen, and retain customer relationships. Focus on building customer confidence in self-serving their banking needs, understanding digital services, and providing proactive support to vulnerable customers and those facing financial difficulties. Manage and optimise colleague availability and branch choreography across one or more branches. Greet customers, support effective diary management, and respond to changing customer demand to ensure efficient branch operations Focus on the customer experience by coaching and supervising your team to deliver excellent service and outcomes, and fully resolving complaints Effectively manage risk, by championing a transparent risk culture using frameworks, tools, supervision, and oversight to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers through our policies, processes and governance. Successfully land, implement and embed change, developing activities and behaviours that keep customers at the heart of the business. Foster a continuous improvement culture by welcoming feedback and utilising insights to improve the colleague and customer experience. A passion to take ownership of your personal and team development through individual learning and performance goals, embracing diversity, and recognising the importance of colleague and customer wellbeing and safety. What you’ll need Previous retail management experience, ideally in banking or financial services, but other industry experience is also welcome (but not essential). Strong critical thinking, performance management, and organisational skills. Excellent relationship management skills to build and maintain strong working relationships across the team and with customers. Ability to deliver outstanding service and meet customer needs with a personalised approach. Lead by example with customer service behaviours in the banking hall, greeting customers, helping colleagues, and showing care. Plan resources for the day-to-day running of the branch and prepare the team for reviews and audits. Resolve issues effectively, ensuring the team is proficient in a complex environment. Build performance and competence by organising development plans and coaching accordingly. Flexibility to work in branches across the area and occasional Saturdays when needed. Ability to embrace change and drive continuous improvement About working for us Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We’re proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know. We also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15% • An annual performance-related bonus • Share schemes including free shares • Benefits you can adapt to your lifestyle, such as discounted shopping • 30 days’ holiday, with bank holidays on top • A range of wellbeing initiatives and generous parental leave policies If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.