Location - UK Department - Customer Level - Strategic Leader Benefits - Benefits at Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out Ideagen is seeking a highly experienced and strategic Senior Vice President (SVP) of Renewals to join our dynamic leadership team. This role is crucial in shaping our customer retention initiatives and maximising the potential of our current customer base. The SVP of Renewals will lead a global team, ensuring effective renewal processes and strategies that align with our overarching business objectives. The successful candidate will work closely with various departments, fostering a collaborative culture that prioritises customer satisfaction and revenue growth. - Develop and implement effective renewal strategies to ensure high customer retention rates. - Drive revenue growth through successful contract renewals and identifying upsell opportunities. - Enhance operational efficiency by standardising and optimising renewal processes across the organisation. - Lead, mentor, and develop a high-performing renewals team, fostering a culture of excellence and continuous improvement. - Collaborate cross-functionally with Revenue, Customer Success, Professional Services, Product, Marketing, and other teams to align renewal strategies with business objectives. - Forecast renewal opportunities, identify potential risks, and develop strategies for mitigation. - Create and analyse metrics and reporting frameworks to provide executive-level insights into customer retention and renewal performance. - Leverage data analytics to identify patterns that increase customer value and renewal rates. - Drive operational excellence through standardisation and scalability of renewal processes. - Extensive experience in renewals, account management, or sales, with a proven track record in management roles. - Demonstrated success in exceeding revenue targets and negotiating complex contracts effectively. - Strong financial acumen, with the ability to forecast and manage budgets skillfully. - Exceptional leadership skills with a strong influence on strategic decision-making processes. - Highly organised with robust analytical skills, capable of managing multiple projects concurrently. - Excellent communication skills, adept at building strong cross-functional relationships. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitmentideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place INDHP LI-REMOTE