EPOS ENGINEER
This position is responsible for providing onsite service and support to customers. The postholder will act as a mobile field service engineer on assigned open tickets to resolve customer affecting technical issues and preventative maintenance in a timely fashion, to maintain maximum customer satisfaction. This role provides break-fix support 7 days a week between the hours of 8am and 8pm, with occasional requirements for pre-agreed work to be carried out outside of these hours. This is based on a 4 on 4 off shift pattern.
Your key tasks and responsibilities will include:
1. Cleaning and preventive maintenance of Automated Parcel Machines (APMS).
2. Preventative maintenance, including inspection of Automated Parcel Machines (APMs) for visible damage/deficiencies, repair of broken protective wires on locker doors, checking camera and digital video recorder state and replacing/adjusting if needed, etc.
3. To diagnose and fault find a range of EPoS equipment at remote sites as directed by assigned tickets, fixing and replacing hardware as required.
4. Transporting hardware to and from customer locations as directed by assigned tickets.
5. Working in collaboration with the Helpdesk and clients to resolve tickets as required.
6. Assisting in the design and build of tools and equipment.
7. Assisting with the operation maintenance and repair of equipment.
8. Practicing and always complying with safety standards.
9. Resolving systemic issues providing short, medium, and long-term solutions.
10. Assisting in the installation, maintenance, and general support of systems.
About you
We are seeking an individual with previous experience in a similar role who is looking for a challenge in a busy and growing business. Proficiency in problem-solving and the ability to work independently with a strong attention to detail are crucial. Additionally, excellent communication skills and a customer-focused mindset are essential as our customers are our top priority.
Please note that possessing a full UK Driving Licence and being comfortable with driving long distances are requirements for this role. Previous experience with APMs, EPoS and other retail IT hardware is essential.
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