Location: ACM Guildford, with occasional travel to ACM London, ACM Birmingham, and Metropolis Studios.
Job Type: Full-time, flexible hours including daytime, evening, and weekend shifts required. Remote working possible for some hours with Manager approval.
ACM is a specialist creative industries education provider with approximately 1,500 students on a range of FE, HE and Masters programmes in Music Performance, Creative Artistry, Production, Technical Services, Business Management and Game Development. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation.
ACM’s Vision: ACM will incubate potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment. We provide a safe and supported space where creative talent and imagination can flourish in a caring environment.
ACM’s Mission: To provide an immersive student experience, with a curriculum which is connected to the industry in real-time, based on a learning by doing ethos. Our core aim is to build confidence and self-awareness, providing students with the skills necessary to recognise and take opportunities.
Role Purpose: As a key member of the Admissions team, the Admissions Officer will play a vital role in managing the enquiry process for prospective students and their families. The successful candidate will be responsible for responding to enquiries, nurturing prospective students through their application journey, and providing detailed information on ACM’s diverse range of courses across its campuses in Guildford, London, and Metropolis Studios.
Key Responsibilities:
1. Respond promptly and accurately to incoming enquiries via email, phone, chat, and other digital platforms.
2. Maintain consistent communication with prospective students throughout the application process, providing personalised advice and support.
3. Build knowledge on tasks that adapt to different times of the academic cycle.
4. Ensure both Direct and UCAS Applications are managed in the first instance, contacted and progressed to support them through the application process.
5. Serve as a knowledgeable resource on ACM's courses, including degree programmes, part-time studies, and industry qualifications.
6. Use ACM’s CRM system to maintain accurate and up-to-date records of prospective student interactions.
7. Collaborate with colleagues across campuses to ensure a seamless and positive admissions experience.
8. Accommodate the needs of international students and operate across different time zones when necessary for online learning and support.
Working Hours and Flexibility:
1. Standard hours are between 9am-7pm, arranged in advance with your line manager based on 8-hour shift patterns.
2. Weekend work will be required at least once a month to cover Auditions and Open Days.
3. Additional Hours will be required at certain times of year for which suitable notice will be provided.
Requirements:
1. A passion for the music and live entertainment industry.
2. Excellent communication skills and a personable, engaging approach to working with students and their families.
3. Strong organisational skills, with the ability to manage multiple tasks and priorities effectively.
4. Flexibility to work evenings and weekends as required.
5. Ability to work independently from home when necessary, with a reliable internet connection.
Desirable:
1. 3+ years of experience in admissions.
2. Experience with data record management and registry functions for higher education institutions.
3. Experience with CRM systems or similar platforms.
What We Offer:
1. A dynamic and creative working environment within the music industry.
2. Opportunities for career growth and professional development.
3. The chance to make a meaningful impact by helping aspiring musicians and professionals pursue their career dreams.
ACM is committed to safeguarding and promoting the welfare and wellbeing of our students and staff and we follow Safer Recruitment processes.
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