Job summary An exciting opportunity has arisen for an enthusiastic and self motivated individual to join the Theatre Administration Support team at Darlington Memorial Hospital. This position is for a full time Theatre Receptionist working 37.5 hours per week over 5 days, shift times range between 7:00am to 5.00pm Monday to Friday. You will be the first point of contact for visitors and patients attending Theatre reception, greeting and welcoming patients when they arrive for their surgical procedures. You will also provide admin support to clinical and non clinical staff within Theatres and Day Surgery. Main duties of the job To admit patients onto the electronic patient system when they arrive for surgery. To ensure the reception area is manned and provide a welcome, clean and tidy area at all times. To liaise with secretaries and consultants re Theatre list order and subsequentley, prepare, print and distribute theatre lists for the following day. To respond to telephone enquiries from both internal and external callers. To telephone and inform patients when and where to present for their surgery and provide any fasting instructions required About us If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented Full Job Descriptions can be found in the adverts supporting documents Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply. From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months) Date posted 04 April 2025 Pay scheme Agenda for change Band Band 2 Salary £24,169 a year Contract Permanent Working pattern Full-time Reference number C9439-2425-1311 Job locations Darlington Memorial Hospital NHS Trust Hollyhurst Road Darlington County Durham DL3 6HX Job description Job responsibilities The successful candidate will work with theatre teams and ward staff to coordinate the efficient calling/collecting of patients from wards, ensuring the electronic patient record system is updated accordingly. As part of the reception team the role also requires the daily management of telephone calls and queries, you will therefore need to speak to patients and staff both face to face on over the telephone, therefore good communication skills are required. You will be required to prepare theatre packs for the forthcoming day ensuring consent forms, patient stickers, patient wristbands are printed and prepared. Attention to detail is essential. You will be required to assist in the preparation, printing and distribution of theatre lists for the next day, and confirmation of list order (when required) Applicants will need a good working knowledge of Microsoft Office and be able to send, receive and act upon emails received to the department. Job description Job responsibilities The successful candidate will work with theatre teams and ward staff to coordinate the efficient calling/collecting of patients from wards, ensuring the electronic patient record system is updated accordingly. As part of the reception team the role also requires the daily management of telephone calls and queries, you will therefore need to speak to patients and staff both face to face on over the telephone, therefore good communication skills are required. You will be required to prepare theatre packs for the forthcoming day ensuring consent forms, patient stickers, patient wristbands are printed and prepared. Attention to detail is essential. You will be required to assist in the preparation, printing and distribution of theatre lists for the next day, and confirmation of list order (when required) Applicants will need a good working knowledge of Microsoft Office and be able to send, receive and act upon emails received to the department. Person Specification Qualifications Essential Good standard of general education - minimum of 3 GCSE's or equivalent knowledge or equivalent at Grade C or above NVQ Level 2 in Business Administration or working towards or equivalent knowledge/experience Desirable NVQ Level 3 in Business & Admin Special Skills and Knowledge Essential Good written & verbal communication skills Ability to act upon own initiative Ability to plan own work to deadlines Ability to work calmly under pressure Working knowledge of how to maintain confidentiality Desirable Working knowledge of Caldicott Principles Special Requirements Essential Polite and approachable attitude Self motivated and able to motivate others Ability to work in a busy and varied work environment and respond to change. Desirable Able to work alone Experience Essential Microsoft Office including, Outlook, Word & Excel Previous reception/admin experience Desirable Previous NHS experience Person Specification Qualifications Essential Good standard of general education - minimum of 3 GCSE's or equivalent knowledge or equivalent at Grade C or above NVQ Level 2 in Business Administration or working towards or equivalent knowledge/experience Desirable NVQ Level 3 in Business & Admin Special Skills and Knowledge Essential Good written & verbal communication skills Ability to act upon own initiative Ability to plan own work to deadlines Ability to work calmly under pressure Working knowledge of how to maintain confidentiality Desirable Working knowledge of Caldicott Principles Special Requirements Essential Polite and approachable attitude Self motivated and able to motivate others Ability to work in a busy and varied work environment and respond to change. Desirable Able to work alone Experience Essential Microsoft Office including, Outlook, Word & Excel Previous reception/admin experience Desirable Previous NHS experience Employer details Employer name County Durham & Darlington NHS Foundation Trust Address Darlington Memorial Hospital NHS Trust Hollyhurst Road Darlington County Durham DL3 6HX Employer's website https://www.cddft.nhs.uk/ (Opens in a new tab)