Role: Centre Manager
Location: Magpie Hall Lane, Bromley BR2 8JF
Salary: £32,000.00 p.a. Plus Benefits
Job Type: 40 hours per week, Permanent
Closing date: 14th March 2025
MAIN PURPOSE
To deliver, develop and drive Mytime Active’s business with responsibility for one site, to deliver a service which significantly contributes to the strategic aims and objectives by:
* Maximising and driving income, profitability, occupancy utilisation, employee engagement, customer satisfaction and service standards;
* Securing best value in delivery and continuous improvement in the provision of the service;
* Using best practice and innovation to achieve excellent customer service;
* Development of Team to enable high performing staff who can achieve set targets;
* Implement and manage the highest standards of health and safety in all areas of responsibility;
* Be instrumental in empowering workforce opportunities to enable high performance and engagement in your teams and exceeding set targets;
* To have direct accountability for the delivery of Mytime Active’s/Divisions financial performance, engagement score, and brand values.
Principle Duties
* To be responsible and accountable for the overall management and operations of the Centre;
* To plan, support and be accountable for the delivery of the range of services/functions, ensuring that they all deliver against the business objectives and meet customer needs and expectations;
* To ensure that Mytime Active operational procedures and quality standards are adhered to at all times whilst providing strategic input to their development;
* Ensure full compliance with all contractual responsibilities whilst maintaining quality service by establishing and enforcing company standards;
* Prepare business, marketing and service plans, operational manuals, research projects, feasibility studies, policies and management information as required;
* Ensure that the systems provide information to the Client as required;
* Develop and maintain quality assured procedures for all aspects of the facilities operations in line with Mytime Active’s operational systems and policies;
* To undertake or commission/capital project work on any aspect of the site.
KNOWLEDGE
* Knowledge of business and management principles and practices;
* Knowledge of strategic planning;
* A sound working knowledge of current facility management, best practice and statutory compliance and their practical application within leisure and/or golf;
* Sound working knowledge of strategic planning and capital projects;
* Knowledge of Human Resource management principles and practices;
* Knowledge of basic economic and accounting principles and practices;
* Knowledge of office administrative procedures;
* Knowledge of Service Improvement Models (such as Quest and/or IiP).
EXPERIENCE
* An in-depth understanding of sales and marketing planning;
* Commercial awareness and business acumen; and proficient in relevant software applications;
* Proven management experience in a multi-facility leisure and/or golf facility environment;
* Proven experience in successfully developing and implementing leisure and/or golf functions to meet business objectives;
* Proven experience of implementing sales and marketing strategies;
* Experience of managing multi-disciplinary teams, either directly or through contracts/franchises;
* Proven experience of supporting the organisation's business development strategy, identifying and maximizing new business opportunities, maintaining key relationships and exceeding targets;
* Proven experience in maintaining customer relationships and ensuring excellent customer service as well as meeting all needs appropriate to their business;
* Proven experience to be a natural forward planner who critically assesses own performance.
QUALIFICATIONS
* The post holder will have a recognised qualification in Leisure Management, Sports Development or a related subject preferably to degree level or NVQ 4. An additional business qualification would be advantageous;
* With a proven track record in managing and developing sports and leisure facilities the post holder will ideally have achieved a presence within the industry that ensures personal credibility;
* First Aid at Work, finance management, performance reporting and forecasting, Health & Safety management.
BENEFITS
* In return you get to work for a great company with like-minded people with a competitive salary and benefits package including:
* Free access to Mytime Leisure & Golf for you and one other.
* 25 days annual leave (not including bank holidays).
* 25% off food and beverage and free hot drinks.
* NEST pension.
* Exceptional achievement award scheme.
* Employee discount & salary sacrifice schemes.
*All offers of employment are conditional upon you signing the contract of employment and:
* Satisfactory health clearance;
* Two satisfactory references;
* Proof of attainment of qualifications;
* Evidence of your right to work in the United Kingdom;
* Satisfactory Disclosure and Barring Service (DBS) check if needed for the role.
Mytime Active reserves the right to remove the advert for this role as required.
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