Technical Support Engineer
Electronics
Nottingham - NG6
Days Shifts
Circa £35,000 per annum + Benefits
Are you a skilled Technical Support Engineer or Customer Service Advisor looking for your next opportunity to develop and progress within your career? This is a great opportunity to establish yourself at the forefront of an industry-leading electronics specialist and become a product expert in this office-based role. With a rich history dating back to the mid-'60s, my client provides the distribution, installation and ongoing technical support for all Security, Video and Audio technology needs within the commercial and industrial market. They are currently looking for a skilled Support Engineer to support their IP Intercoms and Access Control team.
The Role - Technical Support Engineer
* Handle and take ownership of technical queries for IP intercom and Door Access hardware and software platforms
* Provide support and advice to internal and external sales, marketing and engineering teams
* Respond to incoming support requests
* Assist in pre-sales technical quotations in collaboration with the sales team
* Maintain and acquire technical knowledge for our full range of IP intercom and Door Access products
* Evaluate new products and provide feedback to suppliers where required
* Keep up to date with security and industry technology trends and standards.
Minimum Skills / Experience Required - Technical Support Engineer
* 2 Years Minimum, in a customer-facing support role
* Qualified apprentice, Diploma or above, or equivalent QBE (I.T hardware, security or technology-based subject)
* Essential Knowledge of IP Security Systems (Intercom, Door Access or CCTV)
* Basic Knowledge of IP Networking (IP, DNS, Gateways etc.)
* Basic Knowledge of SIP / VoIP Communications is ideal but not essential.
* Problem-Solving
* IT Literate
* Great Communication and customer service
* Ability to work on own initiative
* Time management, prioritising work and working to deadlines.
* A full driving licence is desirable
The Package - Technical Support Engineer
* Starting salary up to £35000 per annum
* Monday to Friday 8:30 am-5 pm
* 23 Days Holiday (+ 8 Bank hols)
* Free Parking
* Accessible via public transport
* Monthly bonus depending on department sales performance
About Precision People
Precision People is a leading recruitment agency that specialises in sourcing top talent for Engineering, Technical, Sales and Senior Management roles across a wide range of industries. With a focus on precision and quality, their team of expert recruiters works tirelessly to match the best candidates with the right employers, ensuring that both parties benefit from a successful partnership. Precision People has the expertise and resources to help you find the perfect role. With a deep understanding of the industry and a commitment to excellence, they have built a reputation for delivering exceptional results and exceeding their candidate's expectations.
Interested? To apply for the Technical Support Engineer position, here are your two options:
1. "This is the job for me! When can I start?" - Call now and let’s talk through your experience. Ask for Mollie Todd on (phone number removed) between 8.30 am - 5.30 pm.
2. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know.
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