The company collaborates with leading enterprise customers, providing solutions that are experienced by millions daily. Their work involves bridging distances, delivering impactful messages, driving business performance, and transforming businesses by connecting people, technology, and experiences.
Job Summary:
The Field Operations Manager plays a pivotal role in supporting and managing the EMEA Field Operations team, which includes Installation Technicians and Field Engineers, ensuring the seamless delivery of projects across the region. Acting as a crucial link between Project Management and the technical teams, the Operations Manager oversees day-to-day operations, ensuring smooth service delivery while meeting client requirements and budget constraints.
The ideal candidate will possess strong leadership skills, the ability to manage teams effectively, and excellent communication skills to interact with both clients and technical staff. They must be able to troubleshoot logistical issues under pressure and demonstrate a strong customer focus by delivering exceptional service and exceeding client expectations. With multiple projects running concurrently — sometimes up to a dozen installations a day — the Operations Manager will oversee internal staff, subcontractors, and partners, handling travel and accommodation logistics, often managing last-minute requests.
Primary Responsibilities:
* Lead and manage all Field and Installation Technicians.
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