FULL TIME - 42 Hrs To be part of the night team to keep our clients and services, safe. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps MAIN RESPONSIBILITIES To provide informal support to clients and be a listening ear To complete wellbeing checks for all residents at agreed times and to meet their needs To monitor the service and surrounding areas that are covered by CCTV To deal with any incidents that may arise and contact external services when necessary To maintain clean and tidy communal areas, carry out cleaning tasks when required To provide detailed handovers to day staff, regarding client safety and support information To triage out of hours issues which may arise and contact the on-call manager where applicable To support your colleagues managing the night service, where required To support clients in trauma informed and psychologically informed ways To adhere to safeguarding responsibilities, following our safeguarding policy and procedure To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures To provide basic first aid assistance until help arrives (full training is provided) To work confidently and efficiently when lone working To maintain accurate records on our client management system and ensure these are stored in line with GDPR To maintain confidentiality To represent the organisation in a professional manner To carry out any other reasonable duties required in the interest of the organisation ROLE REQUIREMENTS This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role. This role will require a full drivers’ licence and access to a vehicle This role will require you to work flexibly across several sites This role will require you to work with clients on a one-to-one basis This role will require you to work nights and/or weekends This role will require you to lone work DESIRABLE CRITERIA Experience in similar sectors Experience in customer service roles ESSENTIAL CRITERIA Good communication skills Clear verbal and written English Good keyboard skills for data inputting Basic knowledge of Microsoft Outlook, Excel and Word Polite and assertive manner Ability to self-motivate as you will work on your own Collaborate well in a team Ability to respond calmly in a crisis Have an interest and genuine concern for homelessness and related issues We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme Documents