We're Golding Homes – thank you for looking!
It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've an established track record for building quality homes and investing in our local communities.
We're excited to recruit for this role at Golding and appoint a Property Services Case Manager to cover a period of maternity leave.
What you'll be doing
You'll support the Property Services Manager to provide technical solutions and support on complex repairs and maintenance issues for customers and internal departments, taking responsibility for co-ordination and resolution of as well as robust contract administration of our external contractors.
You'll manage and be the operational lead to S11 Disrepairs and property related insurance claims/works case work. You'll take ownership of and support our complaints team with the resolution of Stage 1 formal complaints assigned to the Property Services team.
You'll ensure the Property Services team deliver an effective, responsive, value for money service that is compliant with best practice, regulatory and statutory requirements.
More about you. What can you bring?
We’re looking for someone with demonstrable experience of effectively managing and leading staff. You'll possess a HNC/HND building related qualification, or are looking to achieve the same or similar technical qualification when in post.
You'll have experience in the management of major repairs, S11 Disrepairs and Insurance works. You'll have demonstrable experience of working in reactive maintenance, diagnosing & ordering reactive repairs. You'll also hold the ability to write high quality documentation and reports.
You'll have an understanding of housing and property customer service, as well as commercial awareness and experience of robust contract management. You'll have in-depth knowledge on S11 Disrepair, Insurance, delivery of maintenance services and H&S legislation within a social housing environment.
When and where you'll be doing it
You will enjoy a 37-hour working week and earn an annual salary of £53,900 per annum dependent upon your knowledge, skills and experience.
Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.
What will you get in return?
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.
You’ll get:
* 28 days annual leave per year (plus bank holidays)
* Company Pension contribution and life assurance
* Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
* An annual Wellbeing Fund
Closing Date: Tuesday 22 April 2025 at Midnight
Interview Date: Thursday 1 May 2025
We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.
We will be sifting applications throughout and reserve the right to close applications early.