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Central Support Operator (15864a), Sidcup
Client: Kingdom Services Group Ltd
Location: Sidcup, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: e55aaaa13574
Job Views: 3
Posted: 28.03.2025
Expiry Date: 12.05.2025
Job Description:
Kingdom Cleaning have an exciting new opportunity for an experienced Customer Service Specialist to join the team as a Central Support Operator.
The Central Support Operator is responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction.
This role involves responding to phone calls, emails, and chat inquiries while maintaining a professional and friendly attitude.
Where: Hybrid - Working from home 2 days per week & our Sidcup office 3 days per week, DA14 area.
When: We’re looking to get the right person in to the team ASAP!
Hours: 37.5 hours per week, Monday to Friday hours between 08:00am - 18:00pm or to meet the demands and objectives of the primary role.
Salary: £27,000.00 per annum.
Please note, own transport is preferred for this role.
What’s in it for you?
* 22 Days Annual Leave + Official Bank Holidays (Plus 1 day per annum for 100% attendance record).
* Access to advanced / early pay scheme.
* Death in Service Insurance Scheme (Available on successful completion of trial period).
* Free equipment (job role applicable).
* Free colleague app - links to huge benefits, mental health & wellbeing support and much more.
* Free on-site parking.
* Community social value days (available at Line Managers discretion and in line with CSVD policy).
* Weekly recognition and reward scheme.
* Refer a friend monetary scheme (terms and conditions apply).
* Award winning team and supportive work environment.
Responsibilities:
Below are not exhaustive and other reasonable job level tasks may be requested of you:
* Achieve a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified service requests are escalated in accordance with criteria and procedures.
* Ensure our clients managed by the helpdesk receive services of the highest quality and support consistency and innovation.
* Inform all relevant departments of changes to contracts.
* Fostering long-term profitable relationships with the client.
* Assign work, monitor and follow up Subcontractor Works.
* Input & prioritisation of Service Requests from Users via verbal and electronic methods.
* Input and retrieve data efficiently and accurately on a daily basis using the computerized systems within Helpdesk, producing information and reports as and when required.
* Purchase Requisition and Ordering processing for materials and Subcontractors.
* Provide administrative support in keeping records (sickness/holiday absences, works, inspections, audits, etc.) producing reports and general office administration.
* Act as first point of contact for internal and external parties providing information on departmental procedures where appropriate.
* Dispatching of Reactive Work Orders.
* Closing down of Reactive Work Orders.
* Preparation and issue of contract-related paperwork.
* Provide direction and expertise to the operation area by promoting Kingdom’s strategy and best business practices in order to uphold the company’s CARE values.
* Install and embed best-in-class systems.
* Deliver a best-in-class service through a quality resourced and well-managed infrastructure.
* Motivate and support a high performing team to achieve their objectives and Kingdom’s strategy.
Experience:
* 3 - 5 Years minimum Cleaning industry experience.
* Understanding of cleaning operations.
* Experience of the mobilisation process.
The successful applicant will match the below skill set:
* Goal and results orientated.
* Process driven with a logical approach to problem solving.
* Good organisation, communication and time management skills with high attention to detail and an ability to plan, prioritise and adapt to meet timescales and deadlines.
* Broad commercial experience, business acumen and knowledge of external industry developments and innovation.
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