Job summary An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. We are looking for individuals who have: - Excellent telephone manner and communication skills- Excellent organisational skills- Excellent attention to detail- Flexibility in working practices- The ability to work as part of a team and on own initiative- The ability to work under pressure to meet deadlines- The ability to work at other locations- The ability to work Saturday morning on a rotational basis The Referral and Booking team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time. You will be well supported by a Team Leader and will receive full training in all aspects of this fast paced role, including dealing with the large volume of calls into the department by our internal Trainer. We can also offer many training and development opportunities to further progress your career within the service. If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you. Main duties of the job Provide a service to all acute service clinics within the Health Board - Make, amend and cancel appointments - Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection - Processing referral letters - Updating waiting list entries - Maintain professional communication with service users and all disciplines of staff Candidates are advised to ensure they refer to the attached Person Specification and use the 'Supporting Information' section of the application form to detail how they meet the various requirements. The ability to speak Welsh is Desirable for this role, or willingness to undertake training as required by the post; Welsh and/or English speakers are equally welcome to apply. About us Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Date posted 18 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,433 to £26,060 a year per annum pro rata Contract Permanent Working pattern Full-time Reference number 040-AC065-0325 Job locations St Woolos Hospital Newport NP44 8YN Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Experience Essential Meets all essential criteria as per attached job description/person specification Skills/abilities Essential Meets all essential criteria as per attached job description/person specification Other Essential Meets all essential criteria as per attached job description/person specification Excellent Communication Skills Desirable Knowledge of Administration Processes Person Specification Experience Essential Meets all essential criteria as per attached job description/person specification Skills/abilities Essential Meets all essential criteria as per attached job description/person specification Other Essential Meets all essential criteria as per attached job description/person specification Excellent Communication Skills Desirable Knowledge of Administration Processes Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Aneurin Bevan University Health Board Address St Woolos Hospital Newport NP44 8YN Employer's website https://abuhb.nhs.wales/ (Opens in a new tab)