We are working exclusively with Klipspringer to join their Sales & Marketing team as a Customer Support Executive. If you bare experienced within customer support and are fluent in French, then this role may be of interest to you. Please see details below: Customer Support Executive - France Location: Ipswich Head Office Job Type: Permanent Salary: £35k - £40k We are working exclusively with Klipspringer to join their Sales & Marketing team as a Customer Support Executive, where you will play a crucial role in both handling incoming customer enquiries and proactively seeking new sales opportunities. This position requires fluency in both French and English, with a preference for native French speakers. You will be based at their head office in Ipswich but may occasionally travel to France for face-to-face client visits. Day-to-Day Responsibilities: Reactive Sales Activities (50% of your time): Respond to incoming calls, emails, marketing leads, or live chats promptly, ensuring discovery calls occur within an hour of receiving the enquiry. Advise on the most suitable product solutions, upselling or cross-selling where possible. Assist with new account setups and customer onboarding. Prepare and present quotes/proposals via Teams or phone. Engage with multiple project stakeholders to maximise sales conversion. Progress and close sales opportunities with accuracy and speed. Proactive Sales Activities (50% of your time): Follow up on completed projects to ensure customer satisfaction, identify further areas of opportunity, and gain new business referrals. Contact potential customer accounts in France to build a pipeline of new sales opportunities. General Responsibilities: Deliver exceptional customer experience and provide a consultative sales approach. Maintain accurate interaction notes and customer account details in iQ. Keep an up-to-date and accurate sales opportunity pipeline. Participate in personal and team training to enhance sales and customer contact skills. Monitor and report on personal sales results, including customer and market feedback. Carry out additional tasks as reasonably requested. Required Skills & Qualifications: Fluent in French and English; French native speaker preferred. Driven with accountability to achieve agreed targets. Well-organised with strong planning, prioritisation skills, and high attention to detail. Strong customer communication skills with a consultative sales approach.