University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
We are looking to recruit a Band 4 Team Leader for the Dermatology Waiting List Team.
We seek an experienced, enthusiastic, and dedicated individual to provide effective and efficient coordination and staff management for Dermatology based at the BRI, Bristol.
Main Duties of the Job
* The post holder will have a range of coordinating, administrative, and staff management experience, ideally in a hospital environment, though other experience will be considered.
* Working in a busy environment within a supportive team, we are seeking an individual who can demonstrate good leadership and team player qualities. You will need to manage and prioritize both your own and your team's workload appropriately.
* You will have excellent organizational and interpersonal skills with the ability to work well under pressure and use your own initiative as required.
* Main responsibilities include clinic management regeneration, management of clinic rota coordination, overseeing outcome processes/training, and team management.
* This post has contact with patients and healthcare professionals via telephone and Teams, so applicants must have excellent communication skills.
* The post holder must be comfortable with Microsoft Packages such as Word, Excel, and Outlook, with an understanding of a wide range of clinical systems effectively.
About Us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall, and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond. As a forward-thinking, multi-award-winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston; join us, and you can enjoy the very best of both worlds: city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce that represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Job Responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* Business and Administration Level 3 NVQ or equivalent experience
Knowledge and Experience
* Clerical/administrative experience, including filing and/or reception
* Previous NHS experience
* Experience of dealing with the public, both on the telephone and in person
* Experience of using a Patient Administration System
* Line management experience
* Knowledge of RTT and other performance targets
* Knowledge of Excel
* Knowledge of Project Management
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work effectively in a busy team, adjust to change, and motivate others
* Ability to work independently, managing own workload, whilst providing supervision and support to others
* Confidence to handle difficult conversations with patients, relatives, and carers
* Effective organizational skills
* Good IT skills including Microsoft packages
* Working knowledge of outpatient policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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