Job Title: Housing Officer (Car Required)
Contract Type : Permanent
Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role)
Working Hours : 37.5 hours per week
Working Pattern : Monday-Friday, 9am-5pm.
Location: Chevin House, Belper
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Housing Officer
This role is based at Chevin House.
Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services.
Travel is required to the dispersed properties in Amber Valley therefore we are looking for someone with access to a vehicle.
About you
We are looking for someone with:
1. Experience of working within housing management
2. An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
3. Previous experience in positively resolving incidents
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
4. Competitive pay & generous pension
5. 28 days holidays plus bank holidays
6. Flexible working options available
7. Investment in your learning, personal development and technology
8. A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
Deliver an Allocation & Letting Service:
9. Liaise with external stakeholders to deliver an effective referral pathway into the service/properties
10. Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme’s re-allocation procedures
11. Allocate properties ensuring customers meet the criteria, affordability and required landlord checks
12. Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required
13. Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy
14. Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement
Deliver a Housing Management Service:
15. Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let
16. Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant
17. Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements
18. Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections
19. Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers
20. Prepare files and case notes in readiness for court
21. Deliver a tenancy sustainment advice service to support customers to maintain their accommodation,. claiming correct benefits
22. Work directly with customers to monitor or reduce issues of anti-social behaviour within the service
23. Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing
24. Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately
25. Monitor and assist in maintaining health and safety requirements standards
Deliver an Administration Service:
26. Carryout administrative tasks to support efficient running of the service
27. Produce reports and other written documentation as required to support housing management delivery
28. Maintain and update clear, accurate and strength-based records on the appropriate digital platform
29. Assist schemes in daily operational tasks, including answering phones and working on Reception, as required
Other Information
30. You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
31. You will be required to travel to different properties within the defined area as and when required
32. Use the Lone Worker system as and when necessary
33. Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
34. Deliver your role in line with Riverside company values – “Our Riverside Way”
35. Participate in team meetings, attend regular supervisions and reflecting practice sessions
36. Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
37. From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
Person specification
Essential
38. An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
39. Experience of working within house management
40. Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
41. Previous experience in positively resolving incidents
42. Demonstrate initiative and confidence to make and act on decisions
43. Competent administrative and IT skills (to be able to produce reports and other communications)
Desirable
44. Knowledge of current benefit systems
45. Knowledge of Housing regulations
46. Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
47. Experience of working within a care & support environment