We have a fantastic opportunity here at HAG Ltd. for a Service Co-ordinator who is passionate about customer experience, to join our Service Team.
About the role:
The purpose of this role is to oversee and support all aspects of servicing in the Operations Department, providing support and management for the maintenance and repairs of security, fire and environmental doors across the UK.
Being part of a small team, the day-to-day activities of the role are varied and will include:
1. Communicating with customers and suppliers over the telephone and via email daily, providing a great customer experience at every opportunity.
2. Generating quotations for clients, understanding their needs and assets on site and taking into account their geographical location.
3. Providing support and management for existing contracts for our servicing/maintenance.
4. Implementing strategies to improve the servicing in general and keeping up to date with the servicing schedules in place for each account.
5. Writing contracts and invoicing clients.
6. Keeping on top of the servicing renewal dates.
7. Generally assisting in the smooth running of the operations department, managing the workflow.
8. Working with Excel spreadsheets on a daily basis.
About You:
You are a highly motivated and organised person who enjoys working with people – both customers and colleagues. Passionate and enthusiastic, you bring your people skills into all your interactions and problem solving comes as second nature to you. You’re not phased by multitasking and enjoy a challenge!
You are a natural team player who can work under their own steam, managing their own workload. You are flexible and able to respond to customer needs as they arise. Attention to detail is one of your strengths.
You are computer literate and your communication skills, both verbal and written, are excellent. You probably have an administration or customer service background or have facilities management experience, but this is not essential as it is the skills and aptitudes that we are looking for.
About Us:
Founded in 1983, HAG Ltd has cultivated a legacy built on the pillars of reliability, integrity, and top-tier workmanship. As a second-generation family partnership, we have remained steadfast in our dedication to quality. Our portfolio spans roller shutters, sliding security grilles, industrial doors, fire shutters and curtains, automatic doors, gates, and barriers. We take immense pride in all aspects of our work, from system design to installation and commissioning, consistently upholding our rigorous standards.
Our reputation for dependable workmanship has made us the preferred supplier for numerous UK emergency services, including the Fire Service, NHS, Police, and Coast Guard. We leverage our extensive experience to guide and equip customers with the ideal products and services for their unique applications, always in full compliance with UK and EU regulations.
Our aftercare division offers a 24/7 nationwide repair service and annual maintenance contracts, extending warranties and prolonging the lifespan of door systems while reducing repair costs. With a global presence, we export to regions worldwide and provide training to local contractors in door system installation and maintenance when local representatives are unavailable.
Apply Today:
Take the next step in your career by joining a team that values your input and dedication. If you're ready to make an impact and share our commitment to quality, apply today for an opportunity that promises growth, challenge, and recognition. If you’ve got the skills and experience we are looking for, get in touch – we’d love to hear from you.
Benefits:
* Company pension
* Free parking
* Wellness programme
* Option to purchase additional holidays
* Bonus scheme
Job Type: Full-time
Pay: Competitive & based on experience.
Schedule:
* Day shift
* Monday to Friday
* No weekends
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 1 year (preferred)
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