We are seeking a skilled IT Support Engineer to join our team. In this role, you will be responsible for identifying and resolving issues, as well as implementing necessary changes to the projects and products you support. You should be confident in taking ownership of IT support within the business and have a strong passion for problem-solving. As an integral part of our team, you will play a key role in supporting and maintaining sophisticated solutions, ensuring their reliability and robustness. This is an exciting opportunity to join us during a period of growth. Key Qualifications: Proven experience as a Helpdesk Support Engineer. Familiarity with working to SLA standards. Experience supporting multi-site clients. Essential experience in 1st Line Support. Technical Skills Required: Office 365 / O365 Windows Server Active Directory / AD MS Exchange Firewalls Network support (preferred) What We Offer: Competitive starting salary Opportunities to learn new technologies and techniques Personal training budget A fun, dynamic working environment Excellent career progression opportunities Regular salary reviews Generous holiday entitlement Strong work-life balance Skills: 1st Line Support, Windows Server, O365, Exchange, Active Directory / AD, Support.