Job summary We are seeking to recruit an Outpatient Clinic Administrator on a fixed term contract for 12 months, who has a passion for high quality customer care. The successful applicant will be working in the General Outpatient department dealing with tasks such as preparing clinic paperwork, providing reception cover, and assisting the wider clinical and nursing team to deliver outstanding patient care. There will also be the requirement to cover in our back office area, to help with the booking of appointments and on occasion, the need to cross-cover and cover reception areas so we are looking for an adaptable and flexible individual. If you are interested in being part of our team, please apply today Main duties of the job The successful applicant will be working in the General Outpatient department dealing with tasks such as preparing clinic paperwork, providing reception cover, booking appointments and assisting the wider clinical and nursing team to deliver outstanding patient care. There will be an expectation to participate in team and Trust meetings as requested. About us At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer: Flexible working options to help you balance work and life NHS pension scheme for long-term financial security Generous annual leave allowance to recharge and relax A strong focus on career development to help you grow and achieve your potential Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work. We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds. Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy. Date posted 27 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 to £23,615 a year Contract Fixed term Duration 12 months Working pattern Full-time Reference number 184-OL-OR-1827 Job locations Musgrove Park Hospital Musgrove Road Taunton Somerset TA1 5DA Job description Job responsibilities As an Outpatient Clinic Administrator you will receive training and guidance in order to provide support to the Outpatient department at Musgrove Park Hospital. The post holder is required to cover reception duties in Outpatient settings providing support to the clinical teams who see patients in that area. Tasks may include checking in of patients, collecting and updating patient demographics, assisting with patients checking in on automated systems, answering patient queries, preparing patient notes for clinic, scanning and verifying clinic correspondence, and booking of follow up appointments. There will also be the requirement to cover in our back office area, to help with the booking of appointments. There may also be occasions for the need to cross-cover and cover reception areas so we are looking for an adaptable and flexible individual. The post holder is required to adhere to Trust Policies and maintain the Trusts values and core standards. Please see attached Job Description & Person Specification for further details of duties and responsibilities. Job description Job responsibilities As an Outpatient Clinic Administrator you will receive training and guidance in order to provide support to the Outpatient department at Musgrove Park Hospital. The post holder is required to cover reception duties in Outpatient settings providing support to the clinical teams who see patients in that area. Tasks may include checking in of patients, collecting and updating patient demographics, assisting with patients checking in on automated systems, answering patient queries, preparing patient notes for clinic, scanning and verifying clinic correspondence, and booking of follow up appointments. There will also be the requirement to cover in our back office area, to help with the booking of appointments. There may also be occasions for the need to cross-cover and cover reception areas so we are looking for an adaptable and flexible individual. The post holder is required to adhere to Trust Policies and maintain the Trusts values and core standards. Please see attached Job Description & Person Specification for further details of duties and responsibilities. Person Specification Qualifications Essential As a minimum GSCEs in English Language and Maths or functional skills Experience Essential Experience of dealing with patients/customers Evidence of prioritising workloads/good time management Proven experience of working well as part of a team Desirable Experience of working in a healthcare setting/previous experience of NHS administration processes Experience of high volume contacts with patients/customers using the telephone Experience working on a reception meeting and greeting patients/customers Additional Criteria Essential IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel Desirable Knowledge of medical terminology Working knowledge of in-house hospital systems Person Specification Qualifications Essential As a minimum GSCEs in English Language and Maths or functional skills Experience Essential Experience of dealing with patients/customers Evidence of prioritising workloads/good time management Proven experience of working well as part of a team Desirable Experience of working in a healthcare setting/previous experience of NHS administration processes Experience of high volume contacts with patients/customers using the telephone Experience working on a reception meeting and greeting patients/customers Additional Criteria Essential IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel Desirable Knowledge of medical terminology Working knowledge of in-house hospital systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Somerset NHS Foundation Trust Address Musgrove Park Hospital Musgrove Road Taunton Somerset TA1 5DA Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)