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* To maximise every member and guest’s experience in our club.
* To support the sales and retention of memberships through excellent customer service.
* To contribute with the cleaning and hygiene standards of the club as and when required.
* To be a competent key holder of the club, covering shifts as and when required.
* To have a good understanding of the membership software system.
* Ensure you are always up to date with current Fitness Challenges, Class descriptions, and gym floor focus, and take part in these.
* Support the Fitness Manager with Gym Floor duties.
* Ensure that you have experienced the products and services on offer.
* Ensure the cleanliness of the facilities is always above expectation by actively participating in the upkeep of the club, with support from the full team.
* Drive the secondary spend KPI targets.
* Handle member complaints competently and ensure the relevant manager is informed.
Main Duties and Responsibilities:
* To maximise every member and guest’s experience in our club.
* To support the sales and retention of memberships through excellent customer service.
* To contribute with the cleaning and hygiene standards of the club as and when required.
* To be a competent key holder of the club, covering shifts as and when required.
* To have a good understanding of the membership software system.
* Ensure you are always up to date with current Fitness Challenges, Class descriptions, and gym floor focus, and take part in these.
* Support the Fitness Manager with Gym Floor duties.
* Ensure that you have experienced the products and services on offer.
* Ensure the cleanliness of the facilities is always above expectation by actively participating in the upkeep of the club, with support from the full team.
* Drive the secondary spend KPI targets.
* Handle member complaints competently and ensure the relevant manager is informed.
Qualifications
Need to be:
* Of an outgoing personality, with a positive mindset.
* Competent with all administrative duties.
* Driven and ambitious with a keen desire to learn and develop both behaviors and competencies specific to the role.
* Willing and able to participate in learning and development opportunities to progress both your competencies and career.
* Able to perform operational key holder duties as required.
* Passionate about fitness, administration, and customer service.
* Flexible – to work shifts to suit the needs of the business, and to take on additional duties to support your team members.
* Target-focused – to support the club with sales and retention towards achieving success for the business.
Additional Information
Want to see more of the great things our brand does? Please visit our LinkedIn page here.
An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To make the most of it, you need to live and breathe our principles:
* Think without limits - Think fast, think fearlessly, and take the team with you.
* Own it - Own the basics, own your role, and own the results.
* Be relevant - Relevant to our people, our partners, and the planet.
Contract is 40 hours over 5 days. Availability for 5:30 am starts and/or 10:30 pm finishes is required in line with gym opening hours, including some weekend work.
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