Registered Service Manager Location: Covering Durham, Darlington and Gateshead areas Salary: £38,000 plus £3,000 allowance Hours: Full-Time, with flexibility for evenings, weekends, and on-call duties. Are you passionate about making a difference in people’s lives? Do you have the skills and experience to lead and inspire a team? United Response is more than a social care provider – we are a non-profit organisation committed to advocating for the rights of individuals with learning disabilities, Autism, and complex needs. Our mission is to empower them to live, work, and engage in their communities, free from discrimination and unnecessary barriers. In our work we aim to be CREATIVE, STRONG, HONEST, RESPONSIVE and UNITED. We’re seeking a dedicated and enthusiastic Registered Service Manager to join our team at United Response. In this vital role, you’ll ensure that the people we support receive exceptional, person-centred care while managing resources effectively and leading a team to deliver excellent services. What You’ll Do As a Registered Service Manager, you will: Lead and inspire: Motivate and develop a high-performing team to deliver outstanding care. Manage effectively: Oversee staffing, recruitment, appraisals, and employee relations, ensuring a positive and cohesive working environment. Ensure compliance: Act as the CQC Registered Manager, maintaining quality standards and meeting all statutory and legal requirements. Handle finances: Manage budgets and ensure all funds, including those of the people we support, are fully accounted for. Build relationships: Develop strong links with internal teams, external agencies, and community groups to enhance opportunities for the people we support. Champion best practice: Maintain and update support plans to reflect individual needs and assist in promoting employment and independence for those in our care. What We’re Looking For To succeed in this role, you will need: Working towards or completed Level 5 in Leadership & Management for Adult Care or equivalent Meet requirement of CQC Regulation 7 Proven experience leading and motivating teams in a social care setting. Strong knowledge of CQC Key Lines of Enquiry (KLOE) and regulatory frameworks. Budget and financial management expertise. Excellent communication, IT proficiency, and relationship-building skills. A passion for person-centred care and commitment to safeguarding. Flexibility to work varied schedules and travel between locations as needed. What We Offer A rewarding role with the opportunity to make a tangible difference. Ongoing training and development to support your career growth. A supportive and inclusive workplace culture. Access to Blue Light Discount Card and Costco membership Access to free occupational health, physiotherapy, counselling, wellbeing and advice services Fully paid training and access to nationally recognised qualifications/apprenticeships Travel to work scheme (season ticket loan) Access to an online shopping platform with discounts from over 3,500 retailers Generous annual leave allowance, we recognise that you need to balance your work and personal life. Our UR STARS recognition program rewards for individuals and teams who go above and beyond. Enhanced company sick and maternity/paternity pay Work place pension scheme Long service awards recognising loyalty to the people we support and the organisation Join us and lead a team that truly transforms lives Apply today to become part of United Response and help us create a brighter future for those we support. United Responses’ culture of inclusion, focus on health and wellbeing and working models helps ensure that everyone – regardless of background – feels included and can be the best they can be. We believe we are made stronger by the unique capabilities and qualities that each person brings to our organisation and we invest in our employees to inspire confidence and help everyone realise their full potential. United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with mental and or physical disabilities. SP