Base salary: £44,199 - £56,113 plus 25% Shift Allowance, 11% Contract Hours Allowance & London Allowance
Location: Central London
At E.ON UK, we offer sustainable energy solutions for homes, businesses, and communities, and we're passionate about helping people reduce their impact on the environment. We're supporting businesses with their net zero targets, helping local communities upgrade their homes, and collaborating with local authorities to transform towns and cities for a more sustainable future.
Right now, we're looking for a Control Room Operator to join our City Energy Solutions (CES) team in our Central Control Room based at our Citigen site in Central London. This Central Control Room monitors approximately 70 sites equating to over 46,000 customers. Here you'll be part of a shift team covering 24 hours a day, 365 days a year, remotely monitoring our district heating, district cooling, and assets such as CHP's, boilers, and heat pump plant and equipment across the country. As a control room team member, you'll be responsible for safety, monitoring our sites, operating, recording and escalating any issues, and mobilizing engineers to ensure a reliable supply to our customers and value creation from generation assets.
Key Responsibilities
* Manage safety by ensuring that all SSoW reported to the Control Room maintains compliance under safety standards and protocols, robustly challenging engineers and contractors on work being undertaken.
* Manage and control remote access to over 70 energy centres across the UK.
* Remotely monitor and operate plant and equipment to key performance parameters including availability, reliability, customer power & heat delivery, plant efficiency, energy consumption, and generation.
* Make informed decisions rapidly, reacting to planned/unplanned outages and incidents on site, communicating with stakeholders such as engineers, on-call managers, and Customer Operations.
* Determine which customer supply incidents fulfill the emergency criteria and dispatch engineers appropriately.
* Analyse performance metrics and operational trends to identify areas of improvement to enhance system performance and energy output.
* Use real-time data and advanced tools to monitor operations, ensuring safety and efficiency.
* Collaborate with maintenance teams and key stakeholders to ensure seamless operations while coordinating City Energy Solution's response.
* Provide detailed plant performance data using a variety of systems to produce management reports and analysis on gas plant, CHP, and renewable generating assets.
What We Need From You
* Experience and technical knowledge of BMS (Building Management System), SCADA, or DCS control systems.
* Knowledge and operational engineering experience gained within the energy sector or an associated sector (oil and gas, heating, or generation).
* A proven ability to identify technical problems, evaluate and analyse the situation, and provide an appropriate response.
* Experience of developing, implementing, and operating within safety, environmental, and operational policies, frameworks, and statutory legislation.
* Excellent communication, influencing, customer service, and stakeholder management skills.
* Flexibility to work 12-hour shifts covering 24 hours a day, 365 days a year, including night shifts.
* Meticulous attention to detail with a calm approach to providing coordinated solutions in a high-pressure environment.
* Excellent analytical skills with the ability to use data to deliver results and influence change.
* Good understanding and awareness of environmental, commercial, and legal issues.
* Excellent IT skills.
It Would Be Great If You Had
* Educated to Degree, HND/HNC/NVQ 3 or equivalent qualification in Building Services, Engineering, or a related field.
* Control room experience within the energy sector.
* Previous experience of working with energy providers and other stakeholders to improve plant performance.
* Knowledge or experience on District Heating networks, CHP, Boilers along with an awareness of Energy Centre operations and plant performance.
Here's What You Need to Know
* Role allowances: 25% Shift Allowance, 11% Contract Hours Allowance & London Allowance.
* This role is based at: Citigen CHP, 47-53 Charterhouse Street, London, EC1M 6PB.
* This role will require: Shift work which involves 12-hour shifts covering 24 hours a day, 365 days a year, including night shifts.
* This is a: Permanent role.
Award-Winning Benefits: Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognized with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.
Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Let's discuss how we can work together flexibly.
Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers (currently ranked 8th), we're committed to equal opportunities, diversity, and fairness for everyone.
Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.
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