Job Description
Zachary Daniels are delighted to be partnered with growing international brand in the recruitment of a Customer Service & Operations Manager.
This role is key in ensuring customer satisfaction, managing a growing team you will ensure they are providing elevated focus and creating superior OTIF availability and delivery controls for all orders with a strong focus on collaboration internally and externally. Working close with Demand Planning, Finance and Logistics this role is key in maintaining long standing relationships whilst also ensuring new clients have the best possible experience to become repeat customers.
Responsibilities
The scope of responsibilities is wide ranging from the customer interface at the point of entry and to organizational, structural, processes and systems management.
1. Oversee and nurture relationships with key strategic partners across the globe.
2. Bring improvement through organizing responsibilities, development, training, support and process improvements
3. Increase productivity - reduce non added value activities to re-deployed to added value activities
4. Review escalations from external customers to the customer service team and recommend improvements.
5. Assist the Local Operations Manager in fostering productive work environments.
6. Set standards of excellence and provide guidance on how to achieve and monitor them (e.g., turnaround time for q...