Our client in Wellingborough is looking for a Customer Coordinator to join their team. £11.79 per hour 8am-5pm / 8.30am-5.30pm Main Responsibilities: -Operate and maintain a spreadsheet recording all plant movements. -Deal with all telephone enquiries from customers and colleagues, raising the contract on Smart Office quoting a valid order number and correct rate. -Obtain detailed information from customers requesting plant, off-hiring plant or reporting breakdowns (site address, date and time required, nature of breakdown) and site contact details. -Source and re-hire external equipment ensuring both best price and quality. -Liaise with depots to ensure that plant is available. -Prevent invoice queries arising by ensuring contracts are raised accurately. -Use Smart Office to locate plant and check correct rates are being used. -Reporting errors on rates to Major Account Managers. -Produce weekly reports for customers showing all plant movements. -Attending occasional meetings with Major Account Managers. -Take opportunity to secure additional revenue through add on sales and converting off-hires into hires. -Liaise with Major Account Managers and provide updates and performance reports as required. -Weekly reports to Major Account Managers and customers. If you are interested, please apply with your up-to-date CV today