Join Our Team as a Tech Bar Team Leader Are you a seasoned Desktop Support Engineer with a passion for leadership and coaching? Do you have the technical expertise and a knack for guiding teams toward success? We are looking for a Tech Bar Team Leader to join our dynamic IT department Role Overview: As the Tech Bar Team Leader, you'll play a key role in managing daily operations and delivering exceptional technical support to end-users. You will balance hands-on technical troubleshooting with leadership responsibilities, including team management, performance coaching, and ensuring seamless service delivery. If you thrive in a fast-paced environment and have a drive for mentoring others, this is the role for you What You’ll Do Technical Leadership & Hands-on Support: Provide expert technical support, troubleshoot IT issues, and stay ahead of the latest technologies. Lead & Motivate the Team: Guide the Tech Bar team to success with a customer-focused, collaborative culture. You'll inspire the team, conduct daily stand-ups, and align everyone on priorities and goals. Manage Scheduling & Staffing: Ensure the team is always adequately staffed, manage rosters, approve holidays, and handle emergency cover during absences. Incident & Customer Management: Act as the point of contact for high-priority incidents and manage customer escalations, ensuring rapid resolutions and satisfaction. Develop Your Team: Provide coaching, mentoring, and development opportunities to enhance your team's skills and performance. What You Bring to the Table: Proven experience in a technical support role, with expert troubleshooting skills. Strong leadership abilities, including team management and motivation. Exceptional communication and customer service skills. Ability to handle pressure and prioritize tasks in a fast-paced environment. Experience in managing schedules, holiday approvals, and workforce management. Familiarity with IT service management frameworks (e.g., ITIL) is a plus. Why Join Us? Lead a passionate, customer-focused team. Make an impact by helping individuals resolve technical issues with excellence. Foster your own growth with opportunities for coaching, development, and leadership training. What we offer you: Salary between £32K - £36K based upon relevant skills and experience 20 day holiday Life Contributory Pension Voucher based discounts Unlimited access to LMS training and accreditation Since 1992, ESP Global Services has delivered 24/7 customized IT support, managing over 1,000 tickets daily for 200 customers worldwide. With expert teams of on-site and visiting engineers, and a multi-lingual service desk, we provide tailored solutions for industries like aviation, where speed, security, and efficiency are critical. Our global IT hardware lifecycle management, backed by ITIL-aligned and ISO-accredited standards, ensures seamless support across multiple international locations. At ESP, we are a passionate, ethical, and security-focused community, driven by a shared vision to exceed customer expectations every time. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service. ESP Global Services is an equal opportunity employer. If you are ready to take your technical support career to the next level and lead a dedicated team to success, apply now to become our next Tech Bar Team Leader