Job summary We are currently seeking an enthusiastic, person to be part of our friendly team at Cropwell Bishop and Bingham surgeries. We have a supportive team at Belvoir Health Group including experienced pharmacists, pharmacy technicians, dispensers, and dispensing assistants. Our dispensary is a very busy working environment, you will be required to work efficiently within our team. The successful candidate will need to show initiative and excellent customer care. You will liaise with clinicians on a daily basis and deal with any queries they may have. Main duties of the job The successful applicant needs to possess a good standard of education and have a grade C or above in English and Mathematics. Customer care experience is also desired. About us For an informal discussion about the role please contact Victoria Flint on 0115 896 9991. Due to a high volume of applicants, only successful candidates will be contacted, and we reserve the right to close the advertisement early. Job Types: Permanent, Part time Pay: £11.55 per hour Hours: 25 hours per week, Monday to Friday 13.30-18.30 Benefits: NHS pension scheme Monday to Friday, no weekends or bank holidays Minimum 6.8 weeks holiday, maximum 8.4 weeks Application deadline: 07/02/2025 Date posted 09 January 2025 Pay scheme Other Salary £11.55 an hour Contract Permanent Working pattern Part-time Reference number A0045-25-0003 Job locations Belvoir Health Group Fern Road Cropwell Bishop Nottingham NG12 3BU Job description Job responsibilities DISPENSER/DISPENSING - JOB DESCRIPTION JOB TITLE DISPENSER/DISPENSING ASSISTANT REPORTS TO TEAM LEADER Job Summary The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way. Assist in the preparation, dispensing and sale of prescriptions and assist with stock control, ordering and re-stocking of the dispensary. Duties and Responsibilities Issuing prepared prescriptions Collection of prescription charges/checking patient exemption statements Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook Cleaning work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order. Maintaining full and accurate records of all dispensing transactions. Undertaking other reasonable duties within the framework of the post. Ordering and unpacking drugs and dressings. Dispensing and checking repeat prescriptions under the supervision of a dispenser. Taking orders for repeats and dealing with queries support staff. Using the computer to keep records up to date. Checking with GPs or in patient records if concerned about the appropriateness of requests for medication. Dealing with queries from patients regarding their prescriptions. Ordering drugs using the modem link to the wholesalers. Handling controlled drugs (and keeping register). Handling prescription money and operating/balancing the till. Assisting when required to meet targets in relation to dispensing doctors scheme. Assisting in stock checks Providing cover for annual leave/sickness. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate N.B:- THE LISTED DUTIES MAY BE SUBJECT TO CHANGE IN LIGHT OF DEVELOPMENTS WITHIN THE PRACTICE AND ARE SUBJECT TO REVIEW. Job description Job responsibilities DISPENSER/DISPENSING - JOB DESCRIPTION JOB TITLE DISPENSER/DISPENSING ASSISTANT REPORTS TO TEAM LEADER Job Summary The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way. Assist in the preparation, dispensing and sale of prescriptions and assist with stock control, ordering and re-stocking of the dispensary. Duties and Responsibilities Issuing prepared prescriptions Collection of prescription charges/checking patient exemption statements Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook Cleaning work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order. Maintaining full and accurate records of all dispensing transactions. Undertaking other reasonable duties within the framework of the post. Ordering and unpacking drugs and dressings. Dispensing and checking repeat prescriptions under the supervision of a dispenser. Taking orders for repeats and dealing with queries support staff. Using the computer to keep records up to date. Checking with GPs or in patient records if concerned about the appropriateness of requests for medication. Dealing with queries from patients regarding their prescriptions. Ordering drugs using the modem link to the wholesalers. Handling controlled drugs (and keeping register). Handling prescription money and operating/balancing the till. Assisting when required to meet targets in relation to dispensing doctors scheme. Assisting in stock checks Providing cover for annual leave/sickness. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate N.B:- THE LISTED DUTIES MAY BE SUBJECT TO CHANGE IN LIGHT OF DEVELOPMENTS WITHIN THE PRACTICE AND ARE SUBJECT TO REVIEW. Person Specification General Essential Current full driving licence and ability to use own car for business purposes Teamwork Essential Experience of working within a team setting Knowledge Essential Relevant to the post applied for Desirable Internet, other computer skills Health Service issues Email Qualifications Desirable NVQ 1 in Pharmacy Services for Dispensing Assistants (Dispensing Assistant Certificate) Experience Essential Experience in a customer service based environment Desirable NHS experience Experience of Dispensing in a Doctors Surgery, Pharmacy, or Hospital Dealing with prescriptions Interpersonal Skills Essential Ability to self motivate Ability to communicate effectively at all levels both written/verbal Flexible approach to working Trustworthy, honest Integrity, ethical Tact and diplomacy Desirable Patient/customer related training Ability to vary working hours at short notice Skills Essential Keyboard skills Accurate, clear and concise written skills Good telephone manner Experience of attention to detail Ability to work quickly and accurately Ability to prioritise and organise workload Ability to work under pressure and to deadlines Desirable MS Word or word processing or equivalent Excel Medical Terminology Ability to use initiative as required Systematic, procedural approach to work Person Specification General Essential Current full driving licence and ability to use own car for business purposes Teamwork Essential Experience of working within a team setting Knowledge Essential Relevant to the post applied for Desirable Internet, other computer skills Health Service issues Email Qualifications Desirable NVQ 1 in Pharmacy Services for Dispensing Assistants (Dispensing Assistant Certificate) Experience Essential Experience in a customer service based environment Desirable NHS experience Experience of Dispensing in a Doctors Surgery, Pharmacy, or Hospital Dealing with prescriptions Interpersonal Skills Essential Ability to self motivate Ability to communicate effectively at all levels both written/verbal Flexible approach to working Trustworthy, honest Integrity, ethical Tact and diplomacy Desirable Patient/customer related training Ability to vary working hours at short notice Skills Essential Keyboard skills Accurate, clear and concise written skills Good telephone manner Experience of attention to detail Ability to work quickly and accurately Ability to prioritise and organise workload Ability to work under pressure and to deadlines Desirable MS Word or word processing or equivalent Excel Medical Terminology Ability to use initiative as required Systematic, procedural approach to work Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name PartnersHealth Address Belvoir Health Group Fern Road Cropwell Bishop Nottingham NG12 3BU Employer's website https://www.partnershealth.co.uk (Opens in a new tab)