Job summary As a Senior Screening Administrator you will be working as a Team Leader for a large team within the Bowel Cancer Screening Programme based at QMC. This is a National Programme which currently invites people aged 50 - 74 year olds to take part in screening. Our Hub invites over 1 million people each year across the East Midlands and East of England to take part. We provide a similar service to GPs across the East Midlands Area for symptomatic patients. This is an exciting role with a lot of variety. You will be working across three different areas, all within our one department at QMC, where you will have the chance to develop skills that may be new to you. Your work in the Programme helps detect bowel problems and early cancers, because of this, we're significantly increasing the detection rates in our area. The work you do saves lives. In fact, people often get back in touch to thank us for the work we do. Main duties of the job In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert. You have the opportunity to work across 3 areas throughout the week. These include: Working in a laboratory - sample reception, checking and logging of samples returned to the Hub, adhering to good laboratory practices. Administration duties - including booking clinic appointments Speaking with the public on a National Helpline, giving advice, reassurance and dealing with questions or queries regarding the Programme. In addition to these areas, our SSAs work very closely as a team to ensure the general running of the programme is well maintained. You will oversee the Screening Administrators and Helpline Operatives (SAHOS) in the area you are covering and will advise them where necessary. You will also communicate regularly with fellow SSAs to produce staff rotas and support the Assistant Operational Manager in the planning of absences and by overseeing area cover, daily. We hold full UKAS Accreditation and staff are required to adhere to strict policies and procedures. Being able to confidently speak to members of the public and liaise with Screening Centres regarding clinic appointments is a requirement. Being able to demonstrate empathy, compassion and deal with distressing calls is a must. About us With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Date posted 11 March 2025 Pay scheme Agenda for change Band Band 4 Salary Depending on experience per annum Contract Permanent Working pattern Full-time Reference number 164-7010035 Job locations QMC Campus Derby Road Nottingham NG7 2UH Job description Job responsibilities Please review the attached Job Description and Person Specification. Working alongside the Operational Management Team (OMT), the post holder will play a key supervisory role in the screening and symptomatic services. We encourage informal visits to the department to discuss the role further. Job description Job responsibilities Please review the attached Job Description and Person Specification. Working alongside the Operational Management Team (OMT), the post holder will play a key supervisory role in the screening and symptomatic services. We encourage informal visits to the department to discuss the role further. Person Specification Training & Qualifications Essential Evidence of continuing professional development GCSE English and Maths C or above AS or A Levels or equivalent experience Desirable Clerical or administrative qualifications to NVQ lll or equivalent Basic management qualification e.g. NEBS introductory / certificate Experience Essential Experience of administration in a busy office environment. Experience in the induction and training of staff Extensive experience of PC based software Desirable Experience of accurate minute taking Experience of managing teams Experience of FIT and FIT analysers experience of working in a cancer screening Department Communication and relationship Essential Good customer care and interpersonal skills required Ability to lead and support a team and work well within it Ability to produce comprehensive written reports Able to enthuse and motivate staff to ensure of an efficient office workforce Ability to work and communicate with a wide range of stakeholders Ability to deal calmly with members of the public, patients and participants Analytical and Judgement skill Essential Able to use judgement in complex situations requiring analysis Ability to handle and prioritise multiple tasks using sound judgement, high level integrity and professionalism, positive attitude and commitment Ability to use analytical skills to present and analyse information Planning & organisation skills Essential Able to plan own work and meet agreed targets on an ongoing basis Able to perform work with minimum supervision Excellent administration skills including organisational ability and attention to detail Diary management skills Able to make decisions on own initiative as appropriate and take responsibility for implementing decisions Able to undertake annual review and personal development plans Physical skills Essential Manual dexterity required to perform tasks Other requirements Essential Flexible approach to working hours to help cover leave and sickness Trust Values and Behaviours Essential Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards Person Specification Training & Qualifications Essential Evidence of continuing professional development GCSE English and Maths C or above AS or A Levels or equivalent experience Desirable Clerical or administrative qualifications to NVQ lll or equivalent Basic management qualification e.g. NEBS introductory / certificate Experience Essential Experience of administration in a busy office environment. Experience in the induction and training of staff Extensive experience of PC based software Desirable Experience of accurate minute taking Experience of managing teams Experience of FIT and FIT analysers experience of working in a cancer screening Department Communication and relationship Essential Good customer care and interpersonal skills required Ability to lead and support a team and work well within it Ability to produce comprehensive written reports Able to enthuse and motivate staff to ensure of an efficient office workforce Ability to work and communicate with a wide range of stakeholders Ability to deal calmly with members of the public, patients and participants Analytical and Judgement skill Essential Able to use judgement in complex situations requiring analysis Ability to handle and prioritise multiple tasks using sound judgement, high level integrity and professionalism, positive attitude and commitment Ability to use analytical skills to present and analyse information Planning & organisation skills Essential Able to plan own work and meet agreed targets on an ongoing basis Able to perform work with minimum supervision Excellent administration skills including organisational ability and attention to detail Diary management skills Able to make decisions on own initiative as appropriate and take responsibility for implementing decisions Able to undertake annual review and personal development plans Physical skills Essential Manual dexterity required to perform tasks Other requirements Essential Flexible approach to working hours to help cover leave and sickness Trust Values and Behaviours Essential Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Nottingham University Hospitals NHS Trusts Address QMC Campus Derby Road Nottingham NG7 2UH Employer's website https://www.nuh.nhs.uk/ (Opens in a new tab)