Job Summary:
We are seeking a professional and customer-oriented front of house security officer to join our team at our new location delivered in partnership with Cheltenham Borough Council, the MX.
This role is based at the main reception desk and serves as the first point of contact for all members, visitors, and guests. The front of house security officer will play a key role in creating a welcoming, safe, and secure environment for everyone entering the building, balancing security responsibilities with exceptional customer service.
Key Responsibilities:
1. Reception & Customer Service:
o Greet all members, visitors, and guests with a warm, welcoming demeanour.
o Handle member and guest inquiries, providing information on building policies and services.
o Assist with member check-ins, visitor registration, and badge issuance.
o Work closely with front desk staff and the community management team to support a positive member experience.
2. Access Control & Security Monitoring:
o Control access to the building by monitoring entry points and verifying the identity of visitors and staff.
o Monitor and patrol the premises and its perimeter to ensure the safety and security of the building, staff, and visitors.
o Maintain a visible presence at reception and throughout the facility to deter unauthorised personnel or criminal activity.
o Respond to alarms, emergencies, and security incidents in a timely manner, including fire, intrusions, or other hazards.
3. Reporting & Documentation:
o Report and document any suspicious activity or security breaches.
o Assist in the implementation of security protocols and emergency procedures.
4. Health & Safety:
o Enforce building safety protocols, including fire and emergency evacuation procedures.
o Support emergency responses and liaise with local authorities if necessary.
o Report maintenance or safety concerns to the appropriate team.
5. Supportive Roles:
o Assist with mail and package deliveries and handle member requests related to these services.
o Provide general administrative support to the front desk and facility management team as required.
Qualifications and Skills:
* Proven experience in a security or front-of-house role, ideally within a co-working or office environment.
* Must hold a valid Security Industry Authority (SIA) license and be eligible for renewal.
* Eligibility to work in the UK is required.
* Exceptional interpersonal and communication skills with a customer-focused approach.
* Strong problem-solving abilities and a proactive, vigilant attitude.
* Ability to handle difficult situations professionally and calmly.
* Holding a valid First Aid, Fire Marshal, and Manual Handling training certificates is desirable.
About Us:
Plexal is the innovation company solving society’s challenges through collaboration with government, startups, and industry. We’re closing the gap between organisations – small and large, local and global, private and public – and working towards a common goal: using science and technology to deliver national security and prosperity.
Job Type: Full-time
Pay: £23,500.00-£25,000.00 per year
Benefits:
* Bereavement leave
* Casual dress
* Company events
* Company pension
* Sick pay
Schedule:
* Monday to Friday
Work Location: In person
Reference ID: Front of House Security Officer: Hub8 MX
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