Position: Customer Service Sales Support Administrator Company: JK Foods Contract: Up to 1 year contract (Maternity Cover) Hours: 25 hours per week (exc breaks) Shift Pattern: Monday- Friday 7.30am 12.30pm Salary: £11.58 per hour Location: Nottingham (Office based) Start date: ASAP The Opportunity: We have a fantastic opportunity for a Customer Service Sales support administrator to join our Head office team at Nottingham. The Role: The role is a key position within the Customer service function, providing full sales/customer support from the receipt of customer orders through to the delivery of products. Key Result Areas, Tasks and Main Duties: Processing and reviewing orders, releasing order information to the warehouse for order picking and producing invoices for the deliveries for the transport team. Creating all associated paperwork for the customer and their Internal spreadsheets kept up to date. Handling customer queries, complaints, credits and collections. Taking calls from reps and customers. Filing paperwork. Book in orders with customer for delivery. General administrative support to the sales and delivery function. Any other duties which are reasonably requested and required within this role. The Candidate - Skills & Experience required: You will be highly organised and proactive with a self-motivated approach. You will be a team player and must have excellent communication and problem-solving skills. In addition, you will have: Cantonese/Mandarin language skills are desirable for the role Experience of using Excel proficiently Experience of order processing 1 year Experience of invoicing & crediting Attention to detail Time management Flexible to ensure business needs are met EDI experience preferred but not necessary Benefits include: 30 days annual leave (Including bank holidays), Pro rata for part time employees Auto enrolment pension. If you have the skills and abilities to succeed in this role then we would love to hear from you. Please apply now with a cover letter with your current salary and a copy of your CV. Please note, due to the high volume of applications we receive, we are unable to provide feedback at this stage, therefore if you do not hear from us within four weeks, your application has not been successful. The Company: JK Foods is one of the UKs largest importers and distributors of foods from Asia and the Far East, selling and delivering across a wide range of markets including Chinese restaurants and Takeaways, wholesalers and major supermarkets. Each product (own label and branded) is carefully sourced from the country of origin capturing its unique richness and character and impeccable quality control ensures their products are leading the field across all categories. Our own brand, Tiger Tiger was launched to meet the growing demand for authentic premium Asian food. Tiger Tiger has a range of products allowing consumers to experience restaurant quality food in their own homes in a convenient and delicious manner. Tiger Tiger is widely sold in the UK and is also exported to the USA, Middle East and Europe.