We are Lyons Holidays Parks, family owned for over 100 years! We welcome over 30,000 families to North Wales and Cumbria each year across our Twenty holiday parks, a 5 star luxury resort, luxury hotels and restaurants. Our guests are at the heart of everything we do, we operate within an ethical culture of respect, diversity and social responsibility.
This is an amazing opportunity to develop your career as a Holiday Park Receptionist, in a growing, innovative and fun environment where People come first! If you are enthusiastic about hospitality, friendly and passionate about delivering an impeccable customer service in a fast-paced environment, then Lyons is the place for you.
The ideal team member will be a dedicated team player, possessing first class customer service skills, a love of working with the public and the ability to work under pressure. They will also have a positive, flexible attitude and be enthusiastic, also be able to take the initiative and self-motivated.
Please be aware that the role requires flexibility and includes weekend and some evening work and you may also be required to work at one of the other parks at any time.
Responsibilities
* Provide a warm and friendly welcome to all our guests and visitors at all times.
* Share your knowledge and experience of the area to help our guests make the most of their holiday time.
* Help to give our guests a great start to their holiday during check-in, creating a great first impression of our team.
* Be able to chat to guests about all the great facilities and activities on Park, and suggest those that the family might enjoy.
* Prepare everything for our guests to arrive and check-in, including making welcome packs and courtesy telephone calls.
* Take accurate details of any maintenance/repairs needed and process straight away to fix it for the guests as soon as possible.
* Address customer complaints promptly to ensure guests can get back to enjoying their holiday.
* Perform any other duties requested by your Manager.
* Treat every guest and owner as you would like to be treated, with a bright and breezy attitude.
* Achieve targets for booking holidays by maximizing every opportunity to convert an enquiry to a booking.
Job Type: Full-time, Fixed term contract
Wage: National Living Wage
Please note that weekend working will be required.
Become part of the family
When you're part of our team, you're part of the family. We may be the largest holiday park operator in Wales, but we're family owned and we have been for 96 years! From seasonal and part-time to full-time and flexible positions, there's something to fit your lifestyle at Lyons.
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