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Oracle Support Analyst | Fixed Term Contract 12 Months | Bristol (Hybrid) | Up to £60,000 p.a.
Peaple Talent have partnered with a long-standing client in Bristol looking to recruit an Oracle Support Analyst on a 12 Month FTC engagement.
This role will involve providing technical guidance, and expertise in the support function of Oracle. You will ensure that our client’s platform is efficient and equipped with the latest features and functionalities to support the finance-related operations.
Key Responsibilities:
* Provide support at both 2nd and 3rd line levels for our client’s Enterprise Systems and their associated business processes, working closely with key users and third-party partners to resolve issues.
* Implement system modifications and improvements to enhance business processes, ensuring key users have the necessary tools. This involves collaborating with Managed Service Providers when appropriate, creating and analysing functional requirements, and developing effective solutions.
* Assist in managing the team’s workload to ensure timely completion of priorities.
* Develop, improve, and oversee a change management process to implement fixes and updates according to business priorities and team capacity.
* Ensure all support requests and communications are logged in our client’s ITSM helpdesk tool, respond within agreed SLAs, maintain professionalism, and escalate issues as needed internally or externally.
* Take responsibility for the creation and upkeep of system documentation that supports IT and business needs.
* Collaborate with other business functions to identify new opportunities for improvements in core systems.
* Build strong working relationships with customers and colleagues through effective communication and collaboration with diverse groups.
* Oversee the User Acceptance Testing (UAT) process for system changes and patches, including coordinating and analysing test scenarios, executing tests when necessary, and supporting key users throughout the process.
Key Experience Required:
* Prior experience working as a Functional Systems Analyst, ensuring alignment between key business systems and supporting critical business processes.
* Proficient in Oracle and Oracle Financials, with strong expertise in these areas.
* Skilled in providing support and conducting analysis for large-scale or tier-1 ERP systems.
* Experienced in supporting and executing IT change initiatives and IT projects.
* Capable of engaging with key stakeholders to translate business needs into both functional and technical solutions.
* Strong team player who can also work independently, managing and prioritising tasks effectively.
* Experienced with IT support tools, including Project Management, ITSM, and tools for Development and Deployment.
If you are interested in this position, please apply with an up-to-date copy of your CV. If you have any questions or wish to set up a call to discuss this role further please contact me at George.C@Peapletalent.com.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Information Technology
Industries
* Technology, Information and Media
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