Customer Service/IT Support role for 350,000 students. Providing first line support, data analysis, menu uploads and system improvements.
* First line customer support for internal and external stakeholders.
* Collaborate with third-party partners to troubleshoot issues.
* Analyse data and identify trends.
* Improve system efficiencies and enhancements.
* Process refunds and account reconciliations.
* Onboard new contracts to systems.
Meticulous attention to detail, prior help desk experience and excellent customer service skills required. Good data analytics and Excel skills, team working and adaptability. Excellent writing and prioritisation skills.
* Competitive salary.
* Bonus payable upon target.
* 25 days paid annual leave.
* Online learning platform and development opportunities.
* Employee wellbeing platform.
* Electric car scheme.
* Highstreet discounts.
Enhanced DBS check required. Committed equal opportunities employer. Confidentiality assured.