The Ross Hall Hospital in Glasgow is part of Circle Health Group, Britains leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. Circle Health Group are proud to be recognised as one of the UK’s top 5 best big companies to work for as well as top 5 to work for in the health and social care sector. We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department. This is a Full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern. Applicants should meet the following criteria: • Proven influencing/sales skills • Numeric • Proficient inMSOutlook, Excel and Word • Excellent command of the English language, both written and verbal • Excellent telephone manner and interpersonal skills Duties of this role include: • To convert appropriate self-pay enquiries and consultations to self-pay procedures within CHG against pre-agreed targets • To ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC) • To facilitate necessary access times and information required for patients to convert to procedure • To appropriately influence patients to choose CHG for their procedure Salary & Benefits Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including: • 25 days holiday peryear bank holidays, increasing to 30 days with service • Private Pension Scheme • Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions • Friends & Family Hospital Discounts • Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay • Non-contributory life insurance • Staff engagement hub with access to discounts and extensive rewards and voluntary benefits • Access to resources, tools and services to support your wellbeing • Employee recognition programmes • Industry leading training and development opportunities