Job Description
Senior Customer Care Manager required to join a growing and established new build, new homes organisation to cover a 14 month maternity leave. Hours of work will be Monday - Friday, 8.30am - 5.30pm.
Duties:
1. Lead, mentor, and manage the Customer Care team
2. Undertake regular 1:1s with Customer Care Managers and Operatives
3. Provide holiday/sickness cover to Customer Care Managers
4. Oversee the management of customer inquiries and complaints
Qualifications:
1. Proven experience in customer care management
2. Strong leadership and mentoring skills
3. Excellent communication and interpersonal skills
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