Job Title: Collections Agent
Location: Sheffield (Office-Based)
Salary: £25,000 - £26,000 per annum
Job Type: Permanent
About the Role:
We are recruiting on behalf of a well-established collections business in Sheffield that specialises in recovering outstanding debts while maintaining excellent customer relationships. They are looking for an experienced Collections Agent to join their team and help support their continued growth.
Key Responsibilities:
* Contact customers via phone and email to collect outstanding payments.
* Negotiate repayment plans and ensure agreements are followed.
* Handle disputes and queries professionally, aiming for a fair resolution.
* Maintain accurate records of all customer interactions.
* Work to agreed KPIs and targets while remaining compliant with industry regulations.
* Liaise with internal teams to escalate complex cases when necessary.
Requirements:
1. Previous experience in collections (minimum 1 year).
2. Strong negotiation and communication skills.
3. Ability to handle difficult conversations and remain professional under pressure.
4. Experience working with CRM and collections systems.
5. Knowledge of FCA regulations and best practices in debt collec...