At Seequent, we help organizations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145 countries while proudly maintaining headquarters in New Zealand. The Role As an Application Solutions Specialist your primary focus will be on the technical demonstration, implementation, and support of Seequent’s key data solutions while retaining a commercial perspective throughout the customer lifecycle with a primary focus on OpenGround. This role is all about getting up close and personal with users throughout their lifecycle from customers at the pre-purchase stage through to experienced users requiring help and/or project assistance. We want to ensure our customers feel important and are well supported. Being hands-on, task orientated, and customer focused, this role is responsible for providing well rounded technical and commercial sales support, implementation services and technical support, along with great product knowledge, quick response times, analysis, problem solving, and solution finding. In this role, you will have the opportunity to: Understand our customers’ needs and then demonstrate and recommend appropriate solutions and services to them. Conduct demos, webinars, and supply information about products prior to sale. Support customers as they trial a product, ensuring they understand how to use the product to effectively meet their challenges. Stay abreast of our customers changing needs and any movements our competitors make, ensuring any changes are reported to sales management and our product teams. Actively monitor customer satisfaction levels and consistently work to improve outcomes and perceptions. Assist, facilitate, and support all product upgrades, new releases, and new products. Keep in contact with existing and potential customers to acquire and update knowledge of Seequent’s and our competitors goods and services, and relevant market conditions. Become a capable and competent user of the products and possess an excellent understanding of the Ground Investigation industry. Assist with the testing and technical assessment of emerging products and features. Have the confidence to challenge the product. Work closely with customers, delivering implementation and coaching services as required, to facilitate successful adoption of Seequent’s solutions including integrations with other software as appropriate. Play a key role in delivering our training and project assistance services amongst our user base. Communicate proactively with users and take opportunities to complete a user “health check”. Assist customers with ‘difficult to resolve’ issues, multiple and repeat issues, and being a customer advocate by reporting common and repeat issues to the development and product management teams. Serve as the conduit between the user community (internal and external users) and the software development team through which requirements flow, assisting with user problem definition, solution scoping, and specification as required. To be successful in this role, you should have: Bachelor’s or graduate degree in a relevant geoscience discipline or equivalent industry experience. A minimum of 5 years’ experience in the geotechnical engineering, mining, or Civil infrastructure industry, especially data management, and a solid understanding of the geotechnical data value chain. Substantial experience with the configuration of data management systems. Technical consultancies experience desirable. Flexibility for travel approximately 10-20% of the time both domestic and international. Passionate about internal and external relationship building. Customer focused, with the desire to consistently achieve a win-win solution. Excellent interpersonal skills to develop and build sustainable working relationships. Ability to work well independently and manage workload effectively. Balanced and informed approach to problem solving. Additional Information Office-based working environment, work from our Redditch or Reading office three or more days per week. Why you will enjoy working with us You will be joining a highly skilled, highly productive team of technical experts who are passionate about what we do. We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team. Our wider team is geographically diverse and from multi-disciplines, so even though you will be Calgary based you will have opportunity to work with colleagues from across the globe. Facilities – Make use of the onsite gym, Golf Simulator facilities, Indoor Food Trucks, ergonomic standing desks, ping pong tables, and spacious in building café. Financial – Competitive compensation, reviewed regularly, plus the option to join our Employee Stock Purchase Plan and RRSP Match. We also offer generous vacation leave. Learning – Access to a wealth of training resources through our digital learning platform Degreed, quarterly career conversations with your manager and a culture that believes in promoting from within. Wellbeing – Health Insurance, fully subsidized subscription to Headspace, work life balance, regular wellness webinars, and 24/7 EAP access. Our Commitment to Equity, Diversity, and Inclusion At Seequent, we champion the uniqueness of everyone. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all. Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team If this posting gets you excited about joining Seequent please apply now