Job Description
German Speaking Customer Care Team Leader (Hybrid)
Location: St Neots, Hybrid only in the office once a week
Salary: £33,500 + Benefits
Client Profile:
Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.
Key Responsibilities:
* Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
* Lead a Team of Customer Care Administrators
* Coach and Develop a High Performing Team
* Resolve complex customer queries and complete follow-up actions.
* Use bespoke IT systems to resolve and process customer orders and queries.
* Carry out various channel quality reviews and help your team develop using a coaching approach.
* Conduct regular 1-1s and performance reviews
* At peak times, take calls and handle customer enquiries.
* Assist with Recruitment with Customer Care
* Collaborate with colleagues to help us be the best we can be.
* Develop product and process knowledge to continue providing excellent customer service.
Personal Specification:
1. Previous Team Leader/Supervisor experience
2. Passionate about del...