Exciting Full-Time Opportunity as a Customer Service Advisor in Basildon
We are thrilled to offer a fantastic opportunity to work with a dynamic and growing online retailer in the Laindon/Basildon area. If you're looking for a full-time roll with the Potential for long-term employment. This Customer Service Advisor role could be perfect for you.
Why Choose First Call? By working with First Call Contract Services, you'll enjoy a range of fantastic benefits, including:
* Exclusive discounts and money-saving offers
* 24/7 GP helpline access
* Discounted gym memberships at over 2,500 locations
* Convenient online payslip access
* Personal insurance coverage
Job Summary: We are seeking a dedicated and proactive Customer Service Advisor to join our team for an online retailer. The ideal candidate will be responsible for responding to customer inquiries and messages via the Amazon platform and Zendesk, which includes managing interactions on eBay and our website. This role also involves answering and responding to incoming calls. Exceptional verbal and written communication skills in English, along with the ability to work quickly and accurately, are essential for success in this position.
Working Hours:
1. Monday to Friday. 8.00am to 5.00pm or 7.30am to 4.30pm. 30minutes lunch break (unpaid)
Pay Rate:
* £11.44 per hour
* Paid weekly
Key Responsibilities:
1. Respond to Customer Inquiries: Efficiently manage and respond to customer messages on the Amazon platform, Zendesk, eBay, and the company website.
2. Answer Incoming Calls: Handle incoming customer calls, providing accurate information and resolving issues promptly.
3. Provide Exceptional Service: Deliver a high level of customer service, ensuring customer satisfaction and loyalty.
4. Resolve Issues: Address and resolve customer issues, complaints, and inquiries in a timely and effective manner.
5. Maintain Records: Accurately log all customer interactions and updates in the relevant systems.
6. Respond to Customer Feedback: Monitor and respond to customer feedback, identifying common issues and trends.
7. Improve SLAs: Work towards improving service level agreements (SLAs) by implementing feedback-driven changes and ensuring timely resolution of customer inquiries.
8. Collaborate: Work closely with other departments to ensure customer inquiries are addressed comprehensively.
9. Adhere to Policies: Follow company policies and procedures in all communications and service activities.
10. Continuous Improvement: Identify areas for improvement in the customer service process and suggest solutions to enhance efficiency and customer satisfaction.
Qualifications:
1. Experience: Previous experience in a customer service role, preferably in an online retail environment.
1. Skills:
1. Excellent verbal and written communication skills in English.
2. Strong problem-solving skills and the ability to think on your feet.
3. High level of accuracy and attention to detail.
4. Proficiency with customer service platforms, particularly Amazon and Zendesk. Experience with eBay is a plus.
1. Attributes:
1. Ability to work quickly and efficiently in a fast-paced environment.
2. Customer-focused with a positive attitude and professional demeanour.
3. Strong organisation skills and the ability to multitask.
4. Ability to work independently as well as part of a team.
This is an excellent opportunity for candidates seeking long-term growth and career development within a supportive and positive environment.
If this sounds like the right fit for you, apply online today! A member of our team will be in touch shortly.
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