About the job My client is seeking a dynamic and experienced Service Manager to lead their service department, ensuring operational excellence and outstanding customer satisfaction. This role requires strong leadership, strategic planning, and a customer-centric approach to drive continuous improvement and business growth. Responsibilities Lead, mentor, and develop a high-performing service team, fostering a collaborative and innovative culture. Conduct regular performance reviews, provide constructive feedback, and support professional growth to help team members reach their full potential. Serve as the primary point of contact for all service-related customer interactions, ensuring prompt and effective solutions. Proactively promote and negotiate new service contracts to drive revenue growth and strengthen client relationships. Work closely with the Service Coordinator to forecast annual service schedules, ensure timely renewal of contracts, and maintain accurate documentation. Provide expert technical assistance to customers, engineers, and internal teams. Ensure that service engineers have the necessary tools, spare parts, and resources to resolve customer issues efficiently. Oversee the allocation of service engineers, ensuring the correct paperwork and job details are assigned. Manage time effectively in collaboration with the Service Coordinator to optimise productivity and minimise downtime. Maintain strict oversight of service kits and parts, ensuring accurate tracking, job allocation, and returns to Stores. Promote a culture of accountability within the engineering team. Champion a customer-first mindset, prioritising service excellence, responsiveness, and long-term client satisfaction. Work with the Commercial Manager to develop and implement a training matrix, ensuring all service personnel remain fully compliant with industry standards and company requirements. As a key member of the management team, attend monthly meetings to discuss service department performance, strategic improvements, and any other operational requirements. Identify opportunities for process optimisation, efficiency gains, and service enhancements to strengthen the department’s performance. This role may require additional ad hoc tasks and projects as business needs evolve. Key Skills To excel in this role, the ideal candidate will demonstrate a combination of technical expertise, strong communication skills, and a customer-focused approach, ensuring the smooth and efficient operation of the service department. A strong understanding of service department operations is essential, with experience in engineering preferred. Ability to effectively liaise with service engineers, the service coordinator, customers, and other departments to ensure seamless operations