Main area: Oral and Maxillofacial Surgery
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday - Friday 09:00 - 17:00, 30 minute lunch)
Job ref: 388-6731050-A&C
Employer: Torbay and South Devon NHS Foundation Trust
Employer type: NHS
Site: Torbay Hospital
Town: Torquay
Salary: £24,071 - £25,674 per annum pro rata
Salary period: Yearly
Closing: 13/12/2024 23:59
Medical Secretary - Oral and Maxillofacial Surgery
NHS AfC: Band 3
Job overview
We are looking for an enthusiastic member of staff to join our existing secretarial team within the Head and Neck Department as a Medical Secretary to our Oral and Maxillofacial, Orthodontics and Restorative Dentistry Team.
The ideal candidate will have proven admin experience, be willing to audio type, and be able to provide excellent customer care. We will provide training for our patient records systems and the hospital databases, such as PAS and e-Referral system.
Experience of using Microsoft applications would be advantageous. We expect the candidate to have proven relevant experience of working in a similar role.
If you are a good communicator and can work both independently and as part of a team, we would like to hear from you.
Main duties of the job
Responsible for providing in-depth administrative support to the OMFS clinical team and the wider department. This will include tracking of investigations including those on Oncology pathways, audio typing of clinics, and ensuring all RTT and outcomes are completed accurately.
Assist with telephone enquiries from patients, GPs, and other agencies in a courteous and helpful manner. Liaise with medical staff and other departments as necessary.
Working for our organisation
The Head and Neck Department consists of Ear, Nose and Throat, Oral and Maxillofacial Surgery, Orthodontics, Restorative Dentistry, and Plastic Surgery. The Head and Neck service is very busy, and the secretarial team is key to ensuring things run smoothly and efficiently.
It is imperative that each member of the team works well under pressure and as a team player, but equally important that they are able to work independently and prioritize workload effectively. One of the main rewards of this role is knowing you have made a difference and enhanced a patient’s experience within the department.
Detailed job description and main responsibilities
* Good standard of general education to include GCSE in Maths and English or equivalent
* Experience in a similar secretarial role
* Ability to work as part of a team or independently within a team environment
* Periods of prolonged concentration during typing of clinics
Person specification
Essential and desirable
* Good standard of education - Maths and English GCSE / Equivalent
* Typing to RSA II / OCR II (WPM 40)
* Experience in similar secretarial/administrative role
* Knowledge of Microsoft Office software including Excel
* Customer care experience
* Ability to work on own and part of a team
* Audio typing experience
* High level of attention to detail
* Ability to communicate with all (verbally and in writing)
* Knowledge of Trust patient administrative systems and software
* Knowledge of patient target list (PTL)
* Knowledge of referral to treatment (RTT)
* Previous experience working in the NHS / medical / hospital setting
* Minute Taking
* Medical Terminology qualification
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
* We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly.
* Please read the job description and tailor your application to reflect the role.
* Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
* Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
* If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
* It is your responsibility to assist us in the timely receipt of appropriate references.
The Trust is committed to preventing discrimination, valuing diversity, and achieving equality of opportunity. No person (staff, patient, or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.
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