Job Title: Risk Manager - Customer Governance
The role involves overseeing governance within customer focussed forums, ensuring we are focusing on key areas as a business. The ideal candidate will be a risk management professional with internal risk management experience, a good understanding of customers, customer regulation and Consumer Duty.
Key Responsibilities:
* Partner with the business to ensure consumer committee and forum materials are captured, reviewed and challenged where applicable
* Support the facilitation of key Consumer Duty governance committees
* Play a core role in the ongoing programme of governance improvement across the Risk Office and wider business
* Review insights identified across multiple sources, and highlight any key themes that are consistent across these, or any relevant issues identified in single tests - and report these back to senior stakeholders
Requirements:
* Risk management professional with internal risk management experience
* A good understanding of customers, customer regulation and Consumer Duty
* Proven experience in analysing qualitative and quantitative data and be able to succinctly summarise findings into key insights
* Great stakeholder management skills and the ability to collaborate and influence a wide range of different people
* Meticulous attention to detail ensuring there is thoroughness and accuracy when completing presentations and reports
What You'll Get:
* A competitive salary of £60,000 - £80,000 per year, depending on experience
* High performers strong and diverse career progression
* Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance
* Flexible working arrangements and a hybrid working model
* Open-plan workspaces and accessible facilities designed to inspire and support you