Join Our Client's Team as an Investor Relations Officer Location: Birmingham Salary: £25,000 - £30,000 Reporting to: Senior Investor Relations ManagerAre you passionate about finance, thrive in a fast-paced environment, and love building meaningful relationships with investors? If so, this could be the perfect opportunity for you Our client is a leading property finance lender, and they're looking for a highly motivated and detail-oriented Investor Relations Officer to join their growing team during an exciting period of change. This role is ideal for someone eager to make an impact in the world of fintech and investor relations, working closely with senior stakeholders, high-net-worth investors, and cross-functional teams to deliver a best-in-class investor experience. Why Join them? Be at the heart of a dynamic, fast-growing fintech company. Gain hands-on experience with investment products and financial services. Collaborate with passionate, forward-thinking colleagues. Enjoy a hybrid working environment with a competitive salary and opportunities for growth.What You'll Be Doing: Acting as the first point of contact for investors, handling queries via phone and email with professionalism and efficiency. Guiding investors through platform navigation, account registrations, and troubleshooting access issues to ensure a smooth experience. Managing and resolving investor complaints in line with company policies and FCA regulations, always aiming for continuous improvement. Using multiple systems (like Goji, Office 365, and Confluence) to track queries, maintain accurate records, and support investor processes. Collaborating with senior management and internal teams to relay critical investor information and provide timely updates. Staying ahead of industry trends, financial products, and regulatory requirements through ongoing training.What They're Looking For: Essential: Strong telephone manner and professional email communication skills. Experience handling client inquiries, ideally within financial services or high-value investments. Ability to manage complex investor requests with a calm, problem-solving mindset. Proficiency in using various operational systems and CRMs. Exceptional organisational skills and the ability to juggle multiple priorities. A proactive attitude with a passion for delivering outstanding investor support. Desirable: Experience in financial services, fintech, or a regulated investment environment. Knowledge of FCA regulations and investor relations best practices. Familiarity with platforms like Goji, Brevo, and internal investment tools.Who You'll Work With: You'll collaborate closely with the Head of Investor Relations, Senior Investor Relations Manager, and teams across Finance, Credit, and Engineering - playing a pivotal role in enhancing investor confidence and driving our company forward. Ready to Make a Difference? If you're an adaptable, ambitious, and client-focused individual eager to grow your career in investor relations, we'd love to hear from you Apply today and become part of a company that's revolutionising property finance. Your future in fintech starts here