Job Description
Job Title: Customer Support Coordinator
Location: Bristol (BS32)
Pay rate: £14.39 per hour (salary equiv £28,000) + bonus
Hours: Monday to Friday, 9.00am - 5.30pm
Working pattern: Hybrid with 2 days WFH (after training completed 6 months approx)
Parking at office location: Yes
Start date: ASAP
Duration: 6-12 months +
An established company and a leader within their market place are recruiting for a Customer Support Coordinator to join their ever expanding team for a ongoing temporary basis
This role is to provide customer support to new and existing customers: processing orders, preparing customer quotations, handling telephone enquiries from customers, inbox management, raising orders, providing support to teams and responding to technical enquiries providing a high level of customer service
Duties required but no limited to:
* Processing service requests from customers
* identify suitable engineers and dates to attend site
* Proactively communicate with customers to resolve issues in a timely manner
* Producing quotations using SAP, confirming and documenting price and site availability to customer
* Processing customer orders
* Communicating with credit controllers regarding credit checks / issues.
* Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department’s performance targets
* Reviewing systems to identify improvements to processes and procedures
* Prioritise mail to maintain customer satisfaction.
* Maintaining responsibility for administrative and customer service support
Essential skills and qualifications:
* Previous and recent experience in a busy Customer Service team
* SAP/CRM or equivalent ideally
* Ability to develop and maintain good relationships internally/externally and at all levels
* Excellent presentation skills and a confident, engaging communicator
* Highly organised & able to prioritise
* Ability to work under pressure and maintain accuracy
* Passion for customer service