About VouchedFor
As one of the UK's most exciting 'fintech' startups, we were backed by investors whose successes include Zoopla, eBay and Octopus Energy. In 2023, we became part of the Fintel Group - a fast-growing group of companies, all with the mission of helping financial services deliver better outcomes for consumers. We’ve grown 50% over the last year, and are set to continue that growth!
We bring together thousands of professional advisers, hundreds of thousands of satisfied clients, and millions of people needing great advice at the most important points in their lives. With the right dedication to customer feedback, rapid iteration and pioneering technology, our product has the power to literally land someone their dream home, help them plan for their children’s future, or ensure a comfortable retirement.
We're looking for an ambitious Customer Success Associate to join us and help us accelerate our growth.
About the Role
Are you an ambitious and driven individual, looking to progress their career in a dynamic tech startup? As a Customer Success Associate, you'll play a key role in building meaningful relationships and providing expert guidance with our customers, within a fast-growing tech company.
VouchedFor is on a mission to help people find the best advice for life’s big decisions. We are already the UK’s leading platform for consumers to find trusted financial advisers - but our ambition is so much larger. Today, only 10% of Brits have received financial advice, and we want to change that. This role is an opportunity to speak directly with large numbers of financial advisers’ clients, to understand the quality of the financial advice they received and the impact it had on them.
Starting within our Customer Success team, you'll learn the ropes by…
* Building strong relationships with our members via phone, email & video, offering consultative expertise on how to get maximum value from their membership.
* Sharing bespoke solutions that suit their personal and professional needs, helping them spot opportunities to grow their business using reviews and other online tools.
* Creating a base of engaged, happy customers; ultimately helping to drive the growth of VouchedFor.
* Working in collaboration with your team and the wider business, supporting individual, team, and company goals.
* Liaising with other departments such as product, tech & marketing, putting forward customer suggestions on how to improve the VouchedFor product
About You
This is who we're looking to find:
* You're an excellent communicator and can talk to anyone; you're comfortable talking to different personality types and find it easy to build rapport.
* You can think on your feet; you use your naturally analytical mind to problem-solve on the spot, asking the right questions to find solutions.
* A genuine desire to help people - we're a mission-driven business, so it's important that you demonstrate a passion and desire to help others.
* You have an exceptionally strong work ethic with the drive to get things done to a high standard.
Why VouchedFor
You will be part of an incredibly supportive, driven and friendly team who really care about what we're trying to achieve and will always want to see you succeed. We'll help you learn core skills that can be used throughout your career, such as coaching, consulting, and influencing. Our best performers can be promoted as early as 6 months, with opportunities to move within the business (if interested!) within 18-24 months. This role is the perfect platform from which to move into other areas such as Account Management, Sales or Product Development.
Part of our People Promise is to provide ongoing development to our employees, throughout what we hope will be a long career with us. As such, we make sure we regularly spend quality time together, whether that’s through training and workshops, or team socials and other fun events. We recently carried out an anonymous survey amongst our current Success Managers & Account Executives and received a fantastic response. 90% said they would recommend working here to a friend or someone they know – a statistic we are incredibly proud of. When we asked which words our employees would use to describe the internal culture at VouchedFor, not only did we see words like ‘fun’, ‘friendly’ and ‘social’ receive several mentions, but also ‘supportive’, ‘collaborative’ and ‘inclusive’, so we really believe we have succeeded in creating something special here.
We have an unofficial policy of hiring lovely, talented people who don’t do politics or any other nonsense. We say it as it is and like to help each other out in achieving our shared vision.
You can find out more about working at VouchedFor here.
As well as being part of our wonderful team, you can expect the following:
* A starting salary of £26,000-£28,000 (depending on experience)
* A quarterly performance bonus structure
* Great career progression opportunities (we're growing fast!)
* Free 1-2-1 financial coaching
* Free counselling sessions through our Employee Assistance Programme
* 25 days holiday, which increases with length of service, up to a maximum of 29 days. You also have the option to buy up to five days of annual leave in addition to your allocation
* An extra day off to celebrate your birthday as well as an Amazon voucher to treat yourself!
* Medical cash plan that provides cashback on everyday health care costs – dental trips, optician costs, physio etc, as well as 24/7 access to a virtual GP
* Access to a flexible benefits portal with £200 to spend every year
* Work from our office in Teddington (30 mins from Waterloo) at least 2 days per week (Tuesdays and Thursdays are mandatory plus one Friday a month)
Diversity, Equity & Inclusion
We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. VouchedFor is an equal opportunities employer and doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class. Everyone is welcome and in this together.
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