MTrec’s new career opportunity
Our client are specialists in their market sector, they are now looking to recruit a Sales Estimator/Order Processor on a permanent basis.
The Job you’ll do
* An office based role working closely with customers via telephone calls and email to assist them with estimate and processing of orders based on their requirements.
* Based on their requirements, advise and identify the best solution.
* Create & supply an estimate along with all supporting documentation.
* Upon receiving customers orders either verbally via the telephone or electronically via email, process them using the companies order processing software.
* Liaise with other departments to process the order through the system.
* Advise customers and produce estimates/orders from information provided. Communicate with to customers by email or verbally.
* Entering estimates and orders using the companies software package.
* Answer calls and emails as they are received. Make calls and send emails where additional information is required.
* Work on special projects where required to advice the customer on best solutions and required parts.
* Checking customers orders to ensure parts ordered are correct.
* Offer updates to customers regarding the processing of their orders/estimates
* Liaise with the Area Sales Managers providing them with technical/sales assistance.
* To follow Company Policies, Procedures, instructions and Standards in the Company Quality Systems.
* Help the relevant management in identifying solutions to any problems identified.
* Report and help the relevant management concerning quality issues.
* Ensure that all Company documentation and records are completed as required by the Company Quality System.
* Be responsible for the health and safety of themselves and others involved in their scope of work.
* Carry out all training and development requested where appropriate.
* Carry out any other duties as and when required by the company.
About You
* Good communication skills verbal, written and telephone.
* Good computer skills in basic packages such as outlook and word.
* Excellent understanding of client products. (Training will be given)
* Knowledge and understanding of Company Quality Assurance Policies, Procedures, Instructions systems.
* Knowledge and understanding of Company Health and Safety Policies, Procedures
* Able to work under pressure.
* The nature of the role demands a degree of flexibility to required duties.
* The job will require a covering role in sales, projects and order processing as needs arise.
The Rewards and the Benefits
* Permanent role.
* Competitive pay.
* Staff parking