Planner/Scheduler - Sidcup, South East London, £28-33,000 per annum
Are you an experienced Works Coordinator/Scheduler and looking for your next opportunity? CBW are are working with a fantastic, family-run business in the Sidcup area to recruit the perfect candidate.
The offices in Sidcup are newly refurbished with secure parking on site.
Hours of work:
* Monday - Friday
* 8:30am - 5pm
* Office based
Permanent position
* £28-33k (DOE)
Key responsibilities:
* Monitoring calls received from the customer through to call completion and updating records
* Managing the supply chain and driving them to attend to required SLAs
* Driving the engineering team to attend to all call outs within required SLAs
* Effective communication with all levels of internal teams and external customers
* Ensure QHSE documentation if maintained and readily available using company systems
* Managing the CAFM system
* Answering calls and emails within a timely manner
* Ensure all the reactive requests are raised on the Helpdesk and that they have the correct engineer assigned
* Allocation of internal engineers to callouts and maintenance visits, driving the engineering team to attend to all callouts within required SLAs
* Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
* Raise and assign work orders to relevant
* To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out following the contract scope and not outside of this
* Obtaining supplier quotes and uploading them onto the internal system for the client approval
* Arranging agency cover and submitting timesheet on the portal
Requirements:
* Previous Facilities & Maintenance experience
* Excellent and professional telephone manner
* Excellent customer service skills
* Time Management
* The capacity to think ahead, plan and prioritise own workload
* The ability to work under pressure and meet deadlines
* Computer literacy
* The ability to work as part of a team
* Work safely in accordance with the company's current health and safety policy and procedures.
* A positive approach, with the determination to succeed
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