Sheffield based global manufacturing business £50,000 - £55,000 On-site Client Details Page Group are working with a key client on the appointment of a new Customer Support Manager to join the at their UK offices based in the Sheffield Area. This role will be responsible for servicing and Support of a UK and European Customer base (B2B) and will work closely with varying functions across the group Description Lead and motivate the internal Customer Support function to delivery world class service to during all interactions to customers across UK & Europe (B2B) from a wide range of industries Responsibility for the Customer Order Portal, ensuring customer orders are assigned and actioned within agreed SLA's, along with managing customer communications via phone and E-mail Manage the exportation process for customer orders including customers declarations and documentation, along with arranging transport both internally and through 3rd party carriers Liaise with production and planning regularly to manage customer expectations from a lead time perspective, and take a proactive approach to managing the order book Support the sales function with on-boarding, pricing and administration requirements where needed Drive continuous improvement activities across the department with a focus on improving customer satisfaction, productivity and efficiency Profile The Successful Candidate Experience in managing a Customer Service / Support, Internal Sales or Order Management function Understanding of manufacturing process Knowledge of European Export (desirable) Strong customer focused approach Ability to lead, motivate and deliver performance across a team Job Offer The Customer Support Manager role will join a true industry leader within the Manufacturing space at their offices in Sheffield. The role offers a salary of £50,000 - £55,000 along with excellent company benefits. Please note - this role is based on-site Monday to Friday