Job Specification: Regional Service Delivery Manager
Location: Glasgow, Dumfries, and Dundee
Salary: £45,000–£50,000 + £500/month car allowance + attractive manager bonus structure
Reports to: General Manager
About the Role
Are you ready to take the next step in your career? At the NWH Group, we’re on the lookout for a Regional Service Delivery Manager who is passionate about driving operational excellence while inspiring and leading their team. With a focus on profitability, customer satisfaction, and sustainable practices, you’ll oversee regional service delivery across our trade waste, skips, and hooks operations.
If you thrive in a dynamic environment and are ready to make a real impact, we’d love to hear from you!
Key Responsibilities
1. Lead the transport team to optimise vehicle activity and maximise efficiency.
2. Collaborate with the Maintenance department to manage vehicle maintenance programmes.
3. Stay ahead of transport legislation, ensuring compliance and adapting policies as required.
4. Monitor vehicle performance metrics such as fuel efficiency and tyre wear.
5. Oversee site Health & Safety compliance and enforce company policies.
6. Lead change initiatives across Glasgow and the region to enhance service delivery.
7. Supervise, mentor, and appraise direct reports, ensuring team engagement and development.
8. Manage site financial performance, including P&L accountability for relevant sectors.
What We’re Looking For
We’re looking for a skilled leader who embodies our core values: Safety First, NWH Family, Aim Higher, Beyond Compliance, and Think National, Act Local.
Essential Skills and Qualifications:
9. Transport Manager CPC (or currently studying)
10. Strong knowledge of road transport legislation and compliance
11. Excellent communication and organisational skills
12. A collaborative team player with a positive attitude
13. Desirable Qualifications:
14. Class 2 or Class 1 licence
15. Health & Safety training (IOSH or equivalent)
16. SAFED training and basic vehicle maintenance knowledge
What We Offer
17. Competitive salary and benefits package
18. Generous car allowance and manager bonus scheme
19. 28 days of paid holidays
20. Pension contributions and Death in Service scheme
21. Mental health and first aid support
22. Dedicated employee engagement and wellbeing initiatives
23. Inclusive company culture with team events and celebrations
About Us
The NWH Group is a second-generation family business committed to eliminating waste by transforming it into valuable products. Operating across Scotland and the north of England, we provide innovative waste collection and recycling services to a variety of industries.
As a Certified Equal Opportunities Employer, we celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.