Sheffield Hallam University is looking for passionate and dedicated sport professionals to join our expanding Physical Activity and Sport Service – ‘Sport Hallam.’ You’ll join a large and friendly team, where you’ll work with a wide range of people to create and deliver a diverse variety of opportunities, services, and facilities to enable our students, staff, and local community to positively connect with sport and physical activity, be active, and support their wellbeing. This role has a working pattern of Tuesday to Sunday - see job details for hours of work.
Key Responsibilities:
1. Deliver first-level advice and guidance to customers and visitors, adhering to service standards.
2. Manage all types of enquiries via phone, email, webchats, forums, and face-to-face, signposting to other services/resources as required.
3. Effectively use case management tools and/or information systems, enabling the service to respond in a holistic and pre-emptive manner.
4. Ensure appropriate escalation of issues and areas of concern.
5. Provide organisational and administrative support for Sport Hallam, contributing to an excellent customer experience, including:
1. Specific clerical support in the operational delivery of sport, e.g., membership processing, payments, and class booking procedures.
2. Organisational and administrative support for wider Sport Hallam operational tasks such as checking booking sheets, BUCS fixtures, collating and distributing information, contacting students/customers, etc.
6. Ensure effective use of administrative systems and record keeping within an agreed framework, including:
1. Maintain databases and enquiry management systems (inputting data, logging, coding, tracking, and cleansing of data) to ensure the consistency and integrity of information.
2. Produce routine MI reports and statistical information as required using Gladstone or MSL.
3. Administer systems of operation, e.g., purchase orders, parking permits, invoicing, stock maintenance, and equipment.
4. Process and record fees and expenses as required.
5. Assist with the preparation and completion of audits/reviews.
7. Maintain confidentiality and treat sensitive issues with appropriate tact and diplomacy.
8. Administer a range of events, visits, training, meetings, and appointments, including:
1. Arrange facilities and hospitality; respond to queries, organise communications and mail outs; book travel arrangements; itineraries/schedule, etc.
9. Provide practical support in the upkeep of the surrounding environment, ensuring availability and accessibility of information and equipment, including:
1. Stock maintenance, sorting, and replenishment.
2. Reporting and/or repairing damaged stock/equipment.
3. Ensuring information is neatly presented and up-to-date, and the physical space is clean and tidy.
4. Reporting all health and safety concerns, accidents, incidents, and near misses via the appropriate process/mechanism.
10. Provide an integrated, consistent model of customer support, working in collaboration with other University services to ensure prevention, early intervention, and timely resolution of practical and/or welfare issues.
11. Monitor and support the development of online resources and information, ensuring currency and accuracy e.g., MSL, MRM, Gladstone.
12. Support Faculty/Department compliance with Health and Safety procedures, e.g., DSE assessments and Fire Marshal duties.
13. Undertake physical activities as appropriate to the role, i.e., opening, lifting and carrying boxes; organising/shelving resources; use of equipment (e.g., trolleys).
Somerset Activity & Sports Partnership is not responsible for the accuracy of information provided by third parties and accepts no liability relating to any information contained on the site. If any contact details have been provided, it is recommended that you contact them directly.
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