Quality Assurance Executive
Part time – Up to 12 Month Maternity Cover Contract
Worthing, West Sussex – Hybrid
£11,713 per year plus various company benefits
Join Sarah, Francis, Faye, Sarah, Abbie and Carol – Under the guidance of our QA Team Leader; Emma, and our QA Manager; Claire and become an integral part of our Quality Assurance team here at Bluecrest.
Externally, they are a governance and quality focused team that excel in delivering high-quality feedback and value strong collaboration and communication. Internally, they are a supportive group that work hard, value individuality and will always have fun whilst getting the job done.
If you choose to join us, you’ll play a key role in our overall quality management system with a focus on monitoring all customer focused communications and delivering feedback.
What we can offer you in return*
* Four free Health Assessments per year, which can be used by yourself, family or friends
* A further 50% off any additional testing
* 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top! (pro rata for part time roles)
* Sophos@Home protection
* EAP Scheme
* Company sick pay scheme
* Enhanced family leave
* Life Insurance
* Employee referral bonus scheme of up to £1,000
* Matched company pension (up to 5% or up to capped amount)
* Cycle to Work Scheme
* Employee Charity Sponsorship Scheme
* Discounted Gym Membership
* Home office allowance – yearly allowance of £130 to make working from home more comfortable!
*After qualifying period & subject to terms and conditions and/or eligibility.
Responsibilities
* Quality assess calls using quality framework to ensure great customer conversations are being delivered consistently.
* Work towards set volumes of calls reviewed at a pre-agreed deadline.
* Provide feedback to employees via an agreed cascade process.
* Identify compliance failures and provide relevant information to leadership.
* Work closely with Quality Assurance Manager and other key stake holders to drive continual improvement.
* Arrange calibration sessions with colleagues to standardise the way we assess calls and to develop QA framework.
* Build and maintain strong relationships with key stakeholders.
The Hours
* Part time
* 17.5 hours per week
* To be completed between 8am to 4pm, Monday to Friday
* Up to 12 Month Contract
* Hybrid
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